Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Didn’t pay for Anything
We paid for insurance for over two years and they made excuses not to pay for any of our claims. We finally had to cancel when they increased our premiums once again without any benefit. My dog had to get xrays and medication, he got cancer one year after we got insurance and all our claims were continuously rejected.
Insurer: Embrace
By: Sena
Nationwide sets my mind at ease when dealing with a sick pet
Customer service has been great, my policy is wonderful and it is worth every penny!
Insurer: Nationwide
By: Hayley
Reliable and honest pet insurance company.
I remain very impressed over several years with Embrace Pet Insurance. It is an honest, straight forward company. You get exactly the coverage you elect.---- My one criticism: It was not clearly explained to me any changes to increase coverage or reduce deductible to an existing policy initiates a completely new underwriting process. All prior medical issues would then be considered "pre-existing" and not covered by the new policy. -----If I had better understood, I would have initially elected the highest coverage and lowest deductible offered.
Insurer: Embrace
By: LINDA
Thank you!
Walker has had insurance since he was 8 weeks old. He was exceptionally healthy all his life, however, in his old age he got Valley Fever and all the weird things that goes with it. I expected some push back from the insurance company because it's been one thing after another. Nationwide has not even blinked. They have exceeded any expectations and have been there for us the whole, agonizing, seemingly unending time. I can not recommend them enough. They have been great.
Insurer: Nationwide
By: Tina
Effective, efficient, easy process for reimbursement of vet bills.
Love having the pet insurance & the ease of processing vet invoices for reimbursement. The 24/7 vet helpline is an awesome perk & extremely beneficial for any pet owner.
Insurer: Nationwide
By: Connie
Excellent Insurance
After losing my furbaby Bradley in March of 2018, and adopting two bonded dachshaunds -- I knew that I was going to invest in Pet Insurance with my new babies, Mario and Lucky. I had spent nearly $3,000 in the last steps of Bradley's life and sadly he lost that battle. I wanted to make sure that if a crisis came upon me again, that I would have the peace of mind dealing with it. So i set about investigating many insurance companies. I narrowed my search to the top 3 rated companies. One of those was FIGO. As i researched each of them, evaluated the options and the premiums quoted -- it became clear that FIGO came out on top for me. Mario and Lucky had clean bills of health and no per-exisiting conditions. Their premiums paid in advance were $450 per year -- which included a $500 annual deductible and 100% coverage after that. I was at peace. Knowing that should a health issue come up -- I would not have to worry about the financial impact upon my decisions. In August of last year, Mario become ill with a hernia, that had progressed and there were bladder issues. Sufficed to say that he was hospitalized and had to undergo a bladder recission and procedure to attached some of his organs to his abdominal wall to avoid the herniated area. The diagnosis, ER visits, and surgery amounted to nearly $8,000. I submitted the claims and within 4 days, I was reimbursed fully (minus a couple reimburseable expenses). They even reimbursed me for changing my airfare to return home from vacation. The hernia repair needed to postponed until January 2019. Just last week, Mario had the surgery, recovering now, and I submitted the $3360 claim -- and it was paid within 3 days. I can never thank FIGO enough. I may never need the insurance again, hopefully, for either of them. But 2018 has made me grateful for the purchase of the insurance and has made me a FIGO client for life. They are amazing and I recommend them to anyone looking for great pet insurance!
Insurer: Figo
By: Richard
Thank you!
I would just like to tell you how appreciated you are! My Nicky was recently diagnosed with a bad heart valve and will now have to be on a very expensive medication for the rest of his life. He also has a couple of other conditions that require medications on a monthly basis. Altogether these cost roughly just a little under $200 a month. We also just recently retired and are on a fixed income. Thanks to you, it has made this cost a lot easier to adjust to. I am so thankful I have your insurance for him and will continue to get it for all my future fur babies. I don’t know what I would do without you. You helped immensely with our first love , MAC, also a cocker. Thank you again!
Insurer: Nationwide
By: Bonnie
I recommend ACSPCA covereage to everyone
The coverage as well the customer service through ASPCA has been everything I could ask for.
Insurer: ASPCA
By: Garrett
I am so incredibly grateful.
Thank you so much for creating such an easy way to file a claim and track its progress, and thank you even more for for the easy reimbursement straight into my account. I won't complain about the processing time. The Christmas/New Years holiday and the sheer amount I claimed was probably mind-boggling. I cried all over again when I saw how much this insurance reimbursed me. One of Emo's vets assured me Nationwide would help and begged me to please let her keep trying to find what was causing her lungs to struggle. I'm so glad I believed in my cat and my vet. The vets were unable to prove either Pulmonary Embolism or Pneumonia... but today, she's running and playing again, fully recovered from a near-death experience (and probably minus a couple extra cat-lives). Most importantly, from the bottom of my heart, THANK YOU for saving her life! :') P.S. I think her breed is spelled: Nebelung (The massive list of cat breeds is one of the coolest things about this site. It really makes it look like you care and know what you're talking about. Love it.)
Insurer: Nationwide
By: Shelby
The best pet insurance
They are great and really do care about your pet. They are informative and always looking out for what’s best for your pet.
Insurer: Nationwide
By: Kelly