Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great service
Great service and quick turnaround on claims!
Insurer: Trupanion
By: Jeff
I do recommend it to all
I do recommend it to all my family and friends. Excellent coverage and very quick processing. Transparent billing and have been very happy with the service!
Insurer: Trupanion
By: Dean
Asset to Company
Your agent Dina was helpful and demonstrated knowledge of your product. She is one asset to your company.
Insurer: AKC
By: Rosario
Already do recommend to friends
Already do recommend to friends and family because dealing with Trupanion is hassle-free and fast. We are so thankful that we have Trupanion insurance for our little Ruby.
Insurer: Trupanion
By: Janet
I am so grateful
Dear Trupanion, I've been meaning to write again, to express how grateful I am that Trupanion is in our life. I wrote to Trupanion about a year ago, as our dog, Higgins medical condition was stabilizing and it looked like he would survive and be treated successfully for his ITP. And no small thanks to you! Higgins was diagnosed with ITP in January, 2017 and we feel so blessed that here we are, 18 months later, with a reasonably healthy dog who has responded well to cyclosporine and steroid medications, and who has good quality of life, including his ability to continue working as a Therapy dog with mentally ill children in my practice as a psychologist. He is a valued member of our team at the office, and is much loved by patients, their parents, and our staff. As you know, the cost of his routine medications and blood work exceeds $400 per month, and that doesn't include the cost of treating side effects of his medications. Without you - our True Companions in this journey, we would not have been able to afford his treatment for long...and I cant even begin to imagine the impossible decisions we would have had to make. thank you Trupanion for the life of our beloved pet. thank you Trupanion for creating and running a business with competence and integrity. In gratitude, Sandy Siegel Miller
Insurer: Trupanion
By: Sandra
I appreciate the professionalism
I appreciate the professionalism that Trupanion provides from start to finish with filing a claim, and the coverage is very satisfying.
Insurer: Trupanion
By: Lydia
My vet submits claims electronically
My vet submits claims electronically and I get fast response from Trupanion. Very happy with service.
Insurer: Trupanion
By: Laura
Trupanion has been with us
Our Little Bud, is unfortunately a little guy that has endured many medical problems during his 10 years of life. Diabetes being just one of those problems. Trupanion has been with us all the way. He would never have lived this long without your help. We thank you Trupanion, as I'm sure, Little Bud would also. So yes, I would recommend Trupanion, and in fact have recommended Trupanion to all our friends and family that have pets.
Insurer: Trupanion
By: Brian