Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very courteous and efficient staff in processing our claim
Very efficient handling of claims. Staff who took my pre-claim was very courteous, helpful and prompt.
Insurer: Embrace
By: Lillie
Impressed with timeliness and professionalism
This is my first experience with pet insurance. I had been on the fence about purchasing it for several years. I wish I had purchased it through Pets Best sooner. It has been a totally easy and pleasant experience from deciding on my coverage options to submitting claims. I’ve even used the live chat with a vet one late night when my dog wasn’t feeling well. What a great service included with my policy! Overall I highly recommend this company.
Insurer: Pets Best
By: Paula
Oustanding and Reliable Service with consistent top notch customer service!
ASPCA provides outstanding and top notch insurance for our two dogs. Every ASPCA representative I've ever spoken to is professional, patient and thorough with me and addresses my concerns or questions to complete satisfaction. Our claims are always reviewed and completed in a timely manner. Getting ASPCA for our two dogs was the best decision our family ever made! Thank you!
Insurer: ASPCA
By: Megan
I am so grateful for Healthy Paws!
I am so grateful for Healthy Paws! When our 9 year old dog, Ruckus, was diagnosed with a large splenic mass, he needed for an urgent same-day surgery to remove it. Healthy Paws not only held up to their promise to reimburse 80% of the bill, they also offered to expedite the reimbursement to relieve any financial stress. Ruckus' surgery was curative and he is back to chasing squirrels! And Healthy Paws reimbursed us in less than a week. We are so grateful and happy with our decision to be a Healthy Paws member!
Insurer: Healthy Paws
By: Sara
Embrace makes taking the best care of my pup possible!
We have had Embrace for years and have always been very happy with it. They offer quick reimbursement for claims and friendly customer service. Forms are simple and easy to fill out for all involved. Best of all they give peace of mind that when/if your pet needs medical care you have the coverage to do so. That’s priceless.
Insurer: Embrace
By: Suzanne
Fair and easy
Trupanion is very fast to process claims. They make communications understandable and fair in their dealings.
Insurer: Trupanion
By: Richard
Caring and attentive 24/7
Caring and attentive 24/7 customer service. Easy claim submittal and very quick turnaround.
Insurer: Trupanion
By: Tia
Highly effective coverage
Highly effective coverage and responsive service at a reasonable price.
Insurer: Trupanion
By: Patricia
I am very pleased
I am very pleased with my most recent claim experience. The claim was paid so promptly. My initial claim experience last year was disappointing but i am now glad I continued to cover Sophie with Trupanion .
Insurer: Trupanion
By: Lynn
Claims process simple
The claims process was very simple and I got a response in a reasonable amount of time. I really appreciated the option to have my claim funds directly deposited into my back account. I always worried that the first time I had to file a claim I would be denied and I was glad that was not the case.
Insurer: Trupanion
By: Melanie