Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great company - easy to use
I've had Persecure for my dogs since we first brought them home, hoping we'd never have to use it. Thankfully for the times that we have (bouts of diarhea, vomitting episodes) they have been fast and efficient paying our claims. Our vet was even able to submit our claim directly for us. In the last few years (knock on wood) our girls have been healthy, but persecure even reimbursed us for part of the routine dental cleanings. Would highly recommend.
Insurer: Petsecure
By: Christie
Claims are processed very efficiently. I have only praise for the service.
The service has been exceptional thus far. Thanks for your interest in the care of our precious Oakley.
Insurer: Nationwide
By: Catherine
Your reps were super helpful
Pets Best is consistently wonderful. What made the process so difficult was the emergency vet refusing to send the records to you. Eventually I had to go down myself and explain why I wanted them for my insurance policy. Finally I got them and sent them in, and your reps were super helpful. Thank you!!
Insurer: Pets Best
By: Cristen
Very professional service
Very professional service. They apologized for not going back to me sooner; everything went fine. Thanks
Insurer: Pets Best
By: Indira
Very courteous
I found a check from PB and wasn't sure whether or not it had been deposited. Bryna was very courteous and took extra time to research my question, which took her extra time. I received a very nice message answering my question. Great service!!
Insurer: Pets Best
By: Kristie
I love Figo. Great agents and quick reimbursement.
I love being able to have access to all of my dogs vets paperwork. If you're traveling and you need to go to an emergency vet somewhere you have everything you know what treatment they have you can show the vet everything that's happened with your dog. Their agents are very friendly and helpful. And reimbursement come so quickly! I filed a claim and a few hours later I saw it was going to be paid. They keep you informed every step of the way. I'll never have another dog without FICO. Lost pet feature is also a good idea, you get a tag from Figo and if someone finds your dog they can look up the information and your dog can be returned to you, it's an extra level of security.
Insurer: Figo
By: Jeanette
Very Simple
Just filed my second claim and the insurance covered all but one small procedure and the balance of the deductible. Very simple with the app on my phone and had our claim refund within 2 weeks.
Insurer: Nationwide
By: Jill
Awesome customer service
Had a rough year with my big guy but Nancy at nationwide has been there every step of the way to help! She even checks in on him.
Insurer: Nationwide
By: Chantal
Kind, supportive and speedy claims
We are experienced pet parents, and experienced with medical procedures and insurance. Everything comes together in the best of the best with Healthypaws. We did not use much insurance for years since my dog was hale and hearty. Last spring she contracted cancer and we faced difficult decisions about how to balance quality of life, health care costs and love. Healthypaws was kind to us when I contacted them about her condition, helped us locate treatment options, and always processes the claims quickly. We have had an extra year of good life together we could not have afforded otherwise. I will never have a pet without Healthypaws as part of our family!
Insurer: Healthy Paws
By: Callan
Excellent customer service, website and prompt reimbursements, definitely would recommend
Excellent customer service, website and prompt reimbursements
Insurer: Nationwide
By: David