Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is the worst!
Totally incompetent customer service reps. Put you on hold forever and then still don't have an answer to your question(s). Claims sent by fax with receipt or by e-mail with receipt and Nationwide says they were never received. Diagnosis codes are consistently wrong and claim reviews have to be filed to get payment. Takes over 30 days to process claims and if a review is filed can take over 60 days. Will never insure another dog with this company again. Can't change now due to pre-existing conditions but if not for that I would cancel! Have filed numerous bad reviews and never hear a word from Nationwide.
Insurer: Nationwide
By: Barbara
We receive good coverage.
Always receive prompt responses.
Insurer: Nationwide
By: Lynda
Comforting....
When my baby Pomeranian ate something that was very dangerous, I was not thinking about anything but her health and safety. Once she was out of the words, I started scrambling trying to see if her vet bill would be covered by Nationwide. I checked the website and spoke with a representative who walked me through the process. I followed the instructions and in no time at all, my claim was resolved and the majority of her vet bill was reimbursed to me. THANK YOU for offering a service that provides great peace of mind for PetParents!
Insurer: Nationwide
By: Shaana
Nationwide has been the best help we could’ve asked for for our Kobi
We got Nationwide pet insurance when Kobi was a puppy because he was getting sick constantly. Thankfully he rarely ever has heath issues now. Nationwide has been there every step of his life and have helped cover countless vet visits, medications and more. They make submitting claims a breeze and are very quick to respond. They have covered almost every dollar of his expenses and provide a clear explanation for what they do not cover. I can’t speak more highly.
Insurer: Nationwide
By: Jess
Very good service
Nationwide has very good service. thank you very much.
Insurer: Nationwide
By: Carolyn
Worth every penny
This is a wonderful plan. The process from beginning to end is easy and smooth.
Insurer: Nationwide
By: Erin
Been great for us
Nationwide pet insurance has been great for our little Oakley so far! Knock on wood he’s pretty healthy but he’s had a few minor accidents, nationwide has been pretty easy to use! No complaints just minor suggestions for improvements.
Insurer: Nationwide
By: Lauren
Everyone at Nationwide is very caring and compassionate.
The claim process is simple, efficient and timely.
Insurer: Nationwide
By: Lisa
Terrible.
This company is terrible. They keep denying a claim saying it’s pre existing when the conditions aren’t related and my vet even stated that in her notes. Stay away from this company.
Insurer: Pets Best
By: Travis
Very professional and courteous
I've been with nationwide for 7 1/2 years, I have not had any issues with the company or the customer service.
Insurer: Nationwide
By: Jeanine