Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion lives up to its promises,very straightforward
This company is very upfront with their product. You select the deductible you are comfortable with and then if you have to file a claim they are lightning fast in processing that claim. You hope you never need to be in the position to file as that means your beloved pet has suffered an incident. THEY ARE THERE FOR YOU. Their promptness means you can concentrate on your pets recovery without added stress. I HIGHLY recommend this company.
Insurer: Trupanion
By: Linda
Nationwide has made it soo easy with excellent customer service and easy claim filing and superb follow up!
I was very hesitant about purchasing pet insurance but so happy now that I did because Nationwide makes it so easy to file and they follow up and they add a personalized touch to their customer service by knowing your dogs name and showing interest , care and concern , they just make you feel good! They exceeded my expectations !
Insurer: Nationwide
By: Tami
Easy and thorough claim reviews and payment of benefits makes Nationwide easy to work with
Excellent customer service, very glad I have insurance with Nationwide!
Insurer: Nationwide
By: Robin
Nationwide Customer Service is responsive and courteous.
Typically, Nationwide pays claims in a timely manner. They are very thorough and their customer service reps are courteous and knowledgeable.
Insurer: Nationwide
By: Victoria
Very helpful to have this insurance in our time of need
Nationwide Pet insurance has been very easy to deal with, infact, I haven't had to talk to them at all. The Vet has the insurance info, they put the claim in and the process has been very smooth in our time of need. so, thank you!
Insurer: Nationwide
By: Deanna
We Like Nationwide
Both of our Chihuahuas are insured by Nationwide. Generally healthy, every so often something medical happens to them. We get clear and easy to read information about coverage with our renewals. Our dogs have different policies because one has a preexisting condition and the other one does not. We have received payments for all covered claims. They have been paid quickly with clear explanations of benefits. We have insured all our dogs since insurance became available, beginning with VPI. Nationwide has been a pleasure to deal with and I have recommended to all my friends.
Insurer: Nationwide
By: Mary
Bella is still recovering from being attacked by a pitbull
Bella is still recovering psychology from the dog attack. Thank heavens we had the coverage for her. Your customer services representatives are wonderful. Yes....i would reccommend Nationwide to other pet owners. Thank you!
Insurer: Nationwide
By: Deborah
They Are The Best
ASPCA IS the best, I have tried 2 other popular insurances and they never paid. They always had an excuse not to. NOT ASPCA, THEY HAVE PAID EVERY CLAIM I have submitted, the claim process is very easy, it is done fairly quickly. The people on the phones are always friendly, concerned, and willing to help. They always follow up with a phone call to make sure if your pet is ok, if you are satisfied with the vet visit and if you need anything else and some how they do this at HALF THE COST OF OTHER INSURANCES. I've been telling everyone I know about ASCPA. THANK YOU, ASCPA Marlene Steele, A member for life
Insurer: ASPCA
By: Marlene
Very Glad I have this insurance
Great customer service. It's seems like you are speaking to family. Reasonable rates and fast claim processing.
Insurer: ASPCA
By: Betty
Ease and Cost makes this company worth selecting!
The ease of submitting a claim as well as the communication between Nationwide and the customer is wonderful! Very easy to navigate the website.
Insurer: Nationwide
By: Angela