Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Extremely easy
Extremely easy claim process and claim was approved and paid very quickly.
Insurer: Trupanion
By: Stephanie
Experience is unbelievable
The experience was unbelievable! The reps were super helpful and quick to respond. My dog was in trouble and bleeding internally and I worried how I was going to pay the vet and then get reimburse since this was all unexpected. They worked with my vet to pay them directly. Trupanion's coverage is amazing. My friend just got a new puppy and I told her to get Trupanion.
Insurer: Trupanion
By: Kathleen
Fast. Efficient.
Fast. Efficient. My dog would not be alive today if it wasn't for Trupanion. Even my vet tells his clients about our story. Max should be in your ad campaigns.
Insurer: Trupanion
By: Susan
Filed my claim
Filed my claim within know time and notified me immediately that it was being processed
Insurer: Trupanion
By: Deborah
Have always had a good experience
Have always had a good experience with Trupanion
Insurer: Trupanion
By: Cynthia
Quick response on claims.
Very happy with the quick response I received to my claims. Just found out by logging into my account that the last two claims were processed and am awaiting for my bank to receive payment. This was less than a week! The quick response helps so I can pay off the card that I used to pay for Sadie's care. Thank you!
Insurer: Pets Best
By: Fern
The experience was unbelievable
I recommend you because the experience was unbelievable! The reps were super helpful and quick to respond. My dog was in trouble and bleeding internally and I worried how I was going to pay the vet and then get reimburse since this was all unexpected. They worked with my vet to pay them directly. Trupanion's coverage is amazing. My friend just got a new puppy and I told her to get Trupanion.
Insurer: Trupanion
By: Kathleen
Fast response
Fast response - caring customer service- fair payouts
Insurer: Trupanion
By: Laura
Fonz has had many healthy issues
Fonz has had many health issues and having this insurance has alllowed him to live a more comfortable life. Having the insurance allows us to give Fonz the care he needs with no worries. Fonz has had sever allergies since he a little over a year old. Since then he has been and will be on meds every day of his life. We visit one of his three vets almost once a month and the Trupanion claim prosecutors is so easy the vets office files the claim after our visit. I tell everyone that has a dog or a puppy that I talk to to get Teupanion insurance, It's a must.
Insurer: Trupanion
By: Kerry