Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide had been wonderful in speed of processing claims. I am very happy I chose Nationwide when Brady read a puppy.
I have shared with my dog owner friends how happy I have been with Nationwide. It is very easy sending the claims. Nationwide informs me when they start processing and I receive a check in the mail. After my deductible is met, I receive most of my vet fees back in the check.
Insurer: Nationwide
By: Judy
Satisfied customer!
Pleasantly surprised by the efficient process of submitting claims and receding reimbursement so timely!! First time I’ve ever used the pet insurance and now wishing I had done it sooner! Love love love!
Insurer: Nationwide
By: Nicole
That was quick
We had an unexpected visit to the vet in February, and then a follow up visit @ 3 weeks later. Nationwide processed both claims same day, even though one was entered weeks later. That meant we got the 2 checks on the same day, didn't have to wait a couple of weeks for 2nd. That was very nice and appreciated
Insurer: Nationwide
By: Phil
Brilliant all round
Nationwide has made things so much easier. Claims are met promptly. Advice given to ease concerns.
Insurer: Nationwide
By: Maria
I love being able to decide “YES” to all the care needed for my dog to remain healthy.
In addition to being able to decide “YES” towards the care that my dog needs to stay healthy, I am also thrilled with the ease of submitting a claim through the VitusVet app. I am often able to open the app and log the claim before I even leave the Veternary clinic or hospital. We have the Wellness plan for our dog so we can always financially manage his routine vaccinations, preventive medications, and treatments.
Insurer: Nationwide
By: Ashley
Payment turn over
Nationwide is the best thing I ever did for my dog. I could never have afforded the care he needed in his first year and a half so the outcome would have been heartbreaking. My only complaint is the time it takes to get reimbursed, especially for simple office visits with vaccines. I can understand that a more involved procedure would require more time to review but the routine charges could be processed much quicker. That is my only complaint and again, i’m So glad I made the decision to go with Nationwide! I recommend Nationwide to every dog owner I know!
Insurer: Nationwide
By: Donna
I had trouble in the beginning with Claims and getting to understand what is needed for the claims
I have enjoyed the services that go along with the policy! I have struggled to get down the detailed information needed for a claim. I would recommend the insurance to others.
Insurer: Nationwide
By: Lisa
You have Abby covered.
I purchased Nationwide when I rescued Abby at 3 months. She is 19 months now and I have had no difficulty at all with submitting Abby’s claims. All claims have been processed in a timely manner. Thumbs up to Nationwide.
Insurer: Nationwide
By: Barbara
Aspca is very caring!
They called to check up on my pup!!
Insurer: ASPCA
By: Lacey
Buy this Insurance-You'll never regret it!
Your insurance policy is wonderful, and your team is responsive and helpful. I was very on the fence about whether buying pet insurance would be worth it, but I am SO glad I did.
Insurer: Nationwide
By: Catherine