Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Our Doxie is part of our family so I wanted to afford her the best care
When Peggy was diagnosed with Cancer we were struggling financially. How would I pay for the care she needs? Will the pet insurance I bought cover the expected high cost so I could help my little very loved little senior dog. Embrace has been fantastic. We have options for treatment for Peggy. We brought her to the best hospital for surgery and we are treating her holistically for now by choice. Embrace is covering all her restaging and vet bills promptly with no stress on our part.. I’m so glad we went with Embrace Pet Insurance. We are very satisfied.
Insurer: Embrace
By: Jayne
They have paid all of my claims promptly
I have had nothing but good experiences with Healthy Paws Pet Insurance, 9 months in. They have paid each of my claims within two weeks of submission through their easy-to-use online submission page. I was leery of what pet insurance would actually cover and have been very pleasantly surprised. I would highly recommend Healthy Paws to anyone considering insurance for their pets.
Insurer: Healthy Paws
By: Donna
Great Coverage and Service
Extremely happy with routine, emergency and preventive coverage. Submitting claims online is easy and claims are processed quickly.
Insurer: ASPCA
By: Karen
This is the best pet insurance company, easy to file claims, friendly costumer service that functions in a timely manner.
I purchased this pet insurance when my dog was around 6 years old and it has been a great policy for us. Unfortunately she had many health problems through the years spanning from scratched cornea, IBD symptoms off and on, splenectomy, broken tooth removal, thrombocytopenia, and seizure disorder her last year. Deductible is low enough, 80 percent coverage after you meet that. I researched many different ones before I chose Embrace and definitely picked the best. Customer service is great and they process claims in a timely manner and deposit reimbursements right into my account. Thanks Embrace!
Insurer: Embrace
By: Laura
easily speak with someone about a question
I have always been satisfied with Nationwide - accessibility to speak with someone about questions and/or policy. Fairly quick turnaround time for reimbursement.
Insurer: Nationwide
By: lynn
ASPCA saved my dog!
Toffee was suddenly diagnosed with a uterus infection which progressed rapidly into sepsis. Many people would not have been able to afford the cost to save her life but with excellent vets and the financial support of ASPCA my doggy ‘s life was saved and she is now enjoying her life back with all our family ! Thank you ASPCA!!
Insurer: ASPCA
By: Mariana
Trupanion has been a lifesaver!
We have had trupanion pet insurance on our 6 1/2 year old German Shepherd since he was a puppy. At 6 we had never had to put in a claim and were honestly thinking of dropping coverage. Then out of the blue Thor developed idiopathic epilepsy! Not only did they cover his diagnostic tests after our deductible but they cover his monthly meds. Thank you from the bottom of our hearts.
Insurer: Trupanion
By: Katie
I was very satisfied with the prompt response, from claim to payment. I was also pleased with the reimbursement amount.
Very pleased with service and reimbursement. I have already recommended Nationwide to two friends!
Insurer: Nationwide
By: Kevin
Glad I found this pet insurance!
The prices are reasonable, user-friendly website & responsive service.
Insurer: ASPCA
By: D'liese
Nationwide Pet Insurance is Always There for US!
Our baby blew out her knee. She's 8-yrs old, and not as young as she thinks she is. Nationwide helped us through Reconstructive ACL surgery and the associated PT. Our little canine is on the road to recovery and doing very well. Thanks NPI for being there for us.
Insurer: Nationwide
By: Karen