Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A quick response
As always, a quick response (although I did get a note telling me about a backlog of claims).
Insurer: Pets Best
By: Winona
Prompt, professional, polite
Prompt, professional, polite, courteous, animal And owner oriented. Responsive, Fast, covers more than I expected. I have recommended you to several people well at the vetnarian hospital.
Insurer: Pets Best
By: Ron
Fair judgement
It took awhile, as we were a new claim (and a new Vet, so a took a little longer to process) we had to get the old records, to update our file on our dogs. But, after all was said and done, we received a fair judgement on our claim. I'm very pleased.
Insurer: Pets Best
By: Sybil
Quick
Frida had an intermittent limp so I had her examined and x-rayed by my regular vet and, when she couldn't determine the cause, by an orthopedic specialist to whom I was referred. He couldn't elicit any pain response or detect any obvious abnormality at the time, so a watch-and-wait approach was advised. Pets Best was quick to apply the relevant charges to my policy deductible as soon as I emailed them scanned copies of the invoices.
Insurer: Pets Best
By: Janis
Exceptional customer service
Exceptional customer service; knowledgeable, friendly and very responsive, a rarity these days!Thanks
Insurer: PetPartners
By: Michael
Good experience
Paperwork was easy to fill out. Information on what was needed to process claim was there, so I did all that. Knee surgery was covered and got my money direct deposited into our account.
Insurer: ASPCA
By: Elizabeth
Great value and service
I had previously not purchased pet insurance because people have told me that if you ever submit a claim, the insurance company will find a way to deny it as a pre-existing condition. That has not been our experience with ASPCA. For over a year our 13 year cat hd no issues. Then suddenly, he had an infection and had to get teeth extracted and go to the emergency room with a urinary blockage. So thankful we had the insurance to help us so we could focus on our baby and know we could give him the proper care. It is easy to submit claims on the app and processing is relatively quick.
Insurer: ASPCA
By: Jason
Thank you
Your assistance in obtaining the complete dental work Apollo required was excellent. Best thing I ever did was to have Trupanion insurance for him. Thank you.
Insurer: Trupanion
By: Sandi
I can’t say how wonderful this insurance is.They have been their when I need them.
This is awesome company to work with. If it wasn’t for them I don’t what I would of done. Thank you
Insurer: ASPCA
By: Rosanne
My pets deserve the very best!!!
I can’t tell you how much I LOVE this insurance company. I have had several claims for my cat Maxwell Edison including 2 surgeries. They process the claims very fast and can even direct deposit your money. So easy to file a claim as well. Download the app, set up your profile. To file a claim you go into the app, snap a pic of your itemized vet statement and send! They are really thoughtful and will send emails to check up on your baby’s health! I LOVE them and I know you will too! They are the peace of mind you need as a pet parent 😻
Insurer: Healthy Paws
By: Debra