Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide delivers on its promises.
Nationwide prices their products appropriately and competitively. Claims are processed timely and accurately. Customer service staff is always helpful and able to clarify any questions.
Insurer: Nationwide
By: Nancy
Now that claims can be submitted with the VitusVet App Nationwide is so much better
Submitting a claim used to be ridiculous. It was a hassle with paper forms, Nationwide always claimed that not enough information was provided. Even my vet struggled to make it work. With the new VitusVet app it's like this service is finally out of the 1990s from a technology perspective. I was honestly considering cancelling the insurance because I hated submitted claims so much. With this improvement, River and I are once again happy customers.
Insurer: Nationwide
By: Adam
Good Service
Nationwide has been very helpful and good service.
Insurer: Nationwide
By: Gina
Took a ridiculous amount of time to process medical history records before issuing claims created over 4 months ago.
We obtained a policy in November 2018 when we adopted our boy Klaus from the SPCA. We had some medical bills totalling over a 1000 and initially did not receive a single penny due to a lack of medical records. We submitted all medical records from the SPCA on Decemver 15, 2018. Nationwide took the full 30 days to tell us they would need an additional 30 days to process. We waited a full 60 days for a reprocessing of the already submitted claims from December. We finally got paid out the expected amount after our deductible was met in April 2019. I would not recommend this policy to other pet owners. Go with pet plan if you want better service. Totally disappointed with what I was led to believe would be a pleasant experience with a great company like Nationwide.
Insurer: Nationwide
By: Stanley
So glad I don't have to worry about how I can afford to save my cat!
I recently got 2 Maine Coon kittens last year and my boss gave me the best advice I have ever gotten, get pet insurance! Not even 6 months after I get the insurance, one of my boys had a freak accident and fractured his spine. Numerous tests and a surgery later I have my spunky kitty back. ASPCA insurance was wonderful! My claims were paid within 4 weeks and they called and asked how he was. If I didn't have insurance, I would be paying for this for the rest of my life. Thank you!!
Insurer: ASPCA
By: Michelle
I am very grateful to have Trupanion!
Trupanion is wonderful and absolutely honors is clients!
Insurer: Trupanion
By: Debra
Great!
Embrace has been great and easy to use. I especially like the Wellness Benefit, which we use all the time. claims are easy, just snap a pic of your receipt and email it in with your claims form. Customer service is great. thanks!
Insurer: Embrace
By: RUDY
Foggy policies with sour customer service.
Foggy policies that leave the consumer unclear of what is happening and unsure why certain claims are denied. Sour customer service agents that leave a bitter taste and built up frustration after each phone call. The easiest and best part of the insurance is the automated claim sumbission within an app.
Insurer: Nationwide
By: Trevor