Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service
It was very easy to file a claim for my pets hospital visit. They were able to reimburse me for what my policy said was covered. I am very satisfied with my experience.
Insurer: Nationwide
By: Heidy
Bureaucracy and false sympathy
When we got our dog, we figured we needed to do a bunch of things to take care of him. Getting insurance and signing him up for a vet seemed among the most important for his health. We did both but unfortunately we didn't think to wait to go to the vet for 30 days after signing up for the insurance. Trupanion has a 30 day sort of waiting period after you sign up. The vet told us that Hugo (our dog) had a heart problem, and eventually it turned out that we'd need him to have an $8000 surgery. Trupanion said that because we went during the 30-day waiting period they wouldn't cover it. Had we just waited for some days until the period ended, presumably they'd have covered it. The lesson I'd say, is if you're with Trupanion--they want you to avoid seeking medical care for your pet until their bureaucratic rules complete their term. On the other hand, they offered plenty of faux sympathy. If you value that, then be sure to make your monthly payments.
Insurer: Trupanion Canada
By: Joshua
The best!
I am thankful for deciding to purchase Embrace insurance. The ease of submitting a claim and the reimbursements of same were wonderful !
Insurer: Embrace
By: Theresa
Easy!
Submitting a claim is seriously so easy. It takes less than 3 minutes, and the claims are processed fast. I even got a thank you call after I received my reimbursement. Can’t ask for better service than that!
Insurer: ASPCA
By: Jenny
Peace of mind!
Professional and courteous customer service and reasonable turnaround on claims. I also appreciate the consideration to remove a pre-existing condition from Ranger’s account. I really feel as though Nationwide genuinely cares about my pet. Thank you!
Insurer: Nationwide
By: Luisa
So glad I made the choice of ASPCA.
So glad I made the choice of ASPCA pet insurance. I have a 5 year old Yorkie and had to use the insurance that last year. He developed a medical issue and needed surgery. It was easy to make the claim ( all on line) and I even got a call back to see how Bernie was doing. Never got that from my own insurance. Was so easy to enroll and make a claim on line. And I always got the answer I needed when I called for information. Always polite and willing to go the next step if needed. I always promote ASPCA when talking with my friends with pets. I would not change.
Insurer: ASPCA
By: Judy
This is the best insurance I could get for Max. Thanks
Nationwide is very helpful and prompt in answering claims. I couldn't have a better insurance company for my pet.
Insurer: Nationwide
By: Guy
Natiowide always pays quickly and according to the insurance.
See above. Phone conversations are always very helpful, pleasant and short.
Insurer: Nationwide
By: Phyllis
Great coverage
Nationwide is a pleasure to deal with. Easy claim processing and prompt payments. I would highly recommend them.
Insurer: Nationwide
By: Sheldon
Very good service
Bella has a pinched nerve in her back. Very good coverage and service from Nationwide
Insurer: Nationwide
By: Byron