Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Nicole was extremely patient
Nicole was extremely patient and answered all of my questions in great detail.
Insurer: Trupanion
By: Kristen
Staff was friendly
The staff are friendly, caring and helpful. Claims paid quickly which is essential.
Insurer: Trupanion
By: Moira
Pets Best has already paid for itself.
We have a 6 month old mixed breed, and Pet's Best has already paid for itself. Three trips to the vet is not unusual in first months, mystery intestinal illness in first few weeks, possible obstruction in puppy teething phase, and unexplained sneezing most recently. It's nice to know Pet's Best is on our side and claims are so easy to process. Plus the chat with a vet support help has been peace of mind as well.
Insurer: Pets Best
By: Sarah
Don’t know what I would do without Pets Best.
I have 3 Irish Setters. Two of them are seniors. My 10 year old was just diagnosed with late onset idiopathic epilepsy. Initially, it was thought it could have been a brain tumor, which required an MRI at K-State Veterinary Hospital to properly diagnose. So thankful it was not a brain tumor, and the epilepsy can be managed with meds! I do not know what I would do without Pets Best. They have allowed me to give the best possible medical care to my boys - who are my life. I would highly recommend Pets Best to anyone with pets. Thanks Pets Best!
Insurer: Pets Best
By: Connie
Great customer service
Great customer service and reasonable reimbursement rates and policies.
Insurer: Trupanion
By: Ena
Coverage is the best
my claims went through quickly.. the problems regarding missing information was resolved without any issue.. the 2 times I had to call with questions, I was met with a friendly, informative person.. the plan and coverage is simply the best
Insurer: Trupanion
By: Robyn
Good service
Received very polite & fast service
Insurer: Trupanion
By: Donna
The service was quick
The service was quick and efficient. Everything was clearly explained to me and I wasn't worried about being able to afford mypet s treatment. I have already recommended Trupanion to three pet owners.
Insurer: Trupanion
By: Lydia