Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great Customer Service
Good customer service but processing of claims takes far too long.
Insurer: Nationwide
By: Mark
Pre-existing Condition?
I own a policy for roughly $800.00 annually with a $500.00 deductible. My dog has been suffering from a yeast infection in her ear since mid December 2018, have rolled up costs in excess of $1,200.00. Trupanion has only applied $21.60 to my deductible (for another issue) but noted this ear infection was a pre-existing condition - my Vet has a record of treating an ear infection in 2013, which is when I purchased the policy. So let me get this straight, she was treated for an ear infection once so any ear infection or any other condition she had prior to me purchasing the policy is considered pre-existing and not covered? They cash my check every month without fail and I'm sure there's fine print on all of this but why wouldn't they contact me when reviewing my pets records to inform me in advance so I can decide if this is really the company I want to work with. This is disgusting and I won't be recommending Trupanion to my friends or enemies.
Insurer: Trupanion Canada
By: Greg
Best Pet Insurance Ever!
Having been a dog owner/lover for 25+ years, I can say without reservation that Healthy Paws has been the BEST pet insurance company we have ever dealt with! Our previously healthy 2 year old rescue suffered from liver damage likely due to a NSAID medication prescribed by our vet. After a brief hospitalization and liver biopsy - we finally have a treatment plan for our baby Jack. Healthy Paws were with us at each step and reimbursed us within two weeks of the original diagnosis. It was fast and easy. They even emailed to check on our boy. (Thanks Tim). Highly Highly Recommend!!
Insurer: Healthy Paws
By: Sharon
Claims take too long to review and pay.
Submitted claim on 10/18/2018 and finally received payment 6 months later. Is that really the best that you can do?
Insurer: Nationwide
By: Jeff
A true blessing
My baby girl was diagnosed with a brain tumor and been given 3-6 months to live. Needless to say, I am devastated. Having ASPCA has given me peace of mind and I am able to cherish every day I have with her. Their customer service personnel have compassion and empathy. I would recommend them to anyone.
Insurer: ASPCA
By: Les
False promises
Upon signing up for insurance, was told neutering is covered. I cancelled my Trupanion nased on this promise. Once I filed the claim, it was denied. As a puppy, like any other dog, my pet had some stomach issue. Eventhough I signed up right after acquiring my puppy. All my claims were denied, stating g it's a preexisting condition. Needless to say, I would not recommend this insurance company to anyone.
Insurer: Nationwide
By: Arshad
I love my refunds
I am glad I got pet insurance and thru Nationwide has made the experience even better.
Insurer: Nationwide
By: Maria
World Class Service
Thank you Nationwide for ease of processing claim for Luci. Excellent customer service. In great appreciation of expediting payments and informative simple steps in utilizing Luci's Insurance. :)))))
Insurer: Nationwide
By: Brenda