Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Man's Best Friend's BFF
I knew when I adopted my cat that I needed pet insurance for him. One day, I decided to go go seeking quotes for pet insurance. I eventually selected ASPCA Pet Insurance for what they had to offer for the price. And wow did it ever. Three months after buying coverage, my cat ended up in the emergency veterinarian hospital with a blood clot in his urethra. Four months later, he would have a second visit for similar symptom issues. Both times, ASPCA Pet Insurance came through with flying colors. I was so happy with the service and the results, I told my neighbors about getting pet insurance, and specifically getting ASPCA. One of my neighbors has done that for their pet, based off of my cat's situations. I can't recommend ASPCA Pet Insurance enough.
Insurer: ASPCA
By: Vera
Excellent Customer Service
She immediately saw a problem that I had done.....registered one dog twice. She fixed it and handled everything perfectly. I could not be happier with their customer service
Insurer: AKC
By: Mary
So happy I purchased pet insurance. Nationwide allows my family to have peace of mind for or dog!
Customer service is always friendly and helpful and the claim filing process is simple. Thank you Nationwide!!
Insurer: Nationwide
By: Marybeth
Easy to deal with
I am impressed by the promptness of response, pleasant manner of customer reps.
Insurer: Trupanion
By: David
A great help
A good help and fast return
Insurer: Nationwide
By: George
The picture shows them a little misleading I thought they were a lot smaller
Nationwide is great always there to help out with the cost of Remingtons vet Bill's and the staff is always available to help so greatly appreciate your help and commitment to our furry family, we have used Nationwide for over 10 years now great company great service!!!
Insurer: Nationwide
By: Jeannie
No Worries, Ever
We put our rescued Pup Cooper, a 8 wk old St. Bernard on Embrace Pet and Wellness plans. Cooper is now 10 months, about 158 lbs and thriving. We have only had the regular vet visits and everything needed was covered completely. Take a good look at the Wellness program, it really is worth reading. Lots of little things you would normally not consider are covered. Like grooming and nail trimming, flea and tick prevention, micro chipping, nutritional supplements, OFA testing, training and lots more. Take your time and review all the top rated companies. Embrace really excelled in follow up emails, explanations, etc. They work directly with my Vet and route me any information I need. I really like the not having to worry about Cooper needing care of any kind. Giant breeds need great care, and Embrace takes the worry out of what is covered to meet any needs, current or future. Check them out.
Insurer: Embrace
By: Steve
Ease of Claims Processing
The company is incredible with the ease of processing claims. You can start a claim via the mobile app or online. It’s very intuitive and the processing usually takes about a week (business days). Full receipts with detailed information can be found in an email with an attached pdf. They actually reimbursed me more than what I thought they were going to which was really nice to see!
Insurer: Pets Best
By: Priscilla
Peace of Mind and Easy to Use
This service has been incredibly easy to use! Once I got the app all set up it takes me less than a minute to file a claim and the turnaround time for a claim is impressively short for dealing with insurance. Knowing that I have responsive insurance for a pup that likes to eat everything has given me so much peace of mind.
Insurer: Nationwide
By: Melissa
The best company and best decision i ever made.
Really grateful how quickly and efficiently they take care of the claim
Insurer: Nationwide
By: Saba