Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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No Hassle!
I've submitted several claims, which is very easy to do on their website, and they have all been covered. I was afraid going into this that they would be a typical insurance company that tries to not pay for anything, but it's just the opposite. The customer service is also excellent.
Insurer: Embrace
By: Lauren
Everyone should have this great company no quibble claims service very reasonable premiums
This has saved us a couple of times when it would have been hard to fund treatment. Thinking of when Beans snapped his cruciant ligaments and needed a new knee but also covers the on going expenses of dog ( and cat) care such as his terrible allergies. Claims process is fast and easy, my vet keeps the forms in his file. Payments are fast and cover a very decent percentage of the costs. I would hate to be in a situation where I had to destroy an animal because I couldn't meet to cost of treatment. I see a lot of animals surrendered to local rescues because the owners can't afford medical treatment. This puts additional burdens on the rescues and means going through the heartbreak of having to give up a furry friend.
Insurer: Trupanion
By: Matthew
They always discount Vet charges and reduce payment
I should have changed companies years ago. They find reasons to discount every charge as "over the normal charges". EVERY TIME. And, they take a long time to pay.
Insurer: ASPCA
By: Robyn
Always had a good experience
Always had a good experience and speed in which I was reimbursed
Insurer: Trupanion
By: Bette
Amazingly fast processing
Amazingly fast processing of claims and very easy to do!
Insurer: Trupanion
By: Karen
Customer service good
Customer service happily walked me through the process, easy to contact person over seeing my claim, quick to provide approval of claim & quick to reimburse!
Insurer: Trupanion
By: Jenna
Great Insurance Co
Great Insurance Co, never had a problem with them !
Insurer: Trupanion
By: Lonny
Amazingly fast processing of claims
Amazingly fast processing of claims and very easy to do!
Insurer: Trupanion
By: Karen