Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is like family to us
I tell everyone I know that Healthy Paws is more than just an insurance company, they are like extended family. The monthly premiums are affordable, and even if you go years without ever needing to file a claim, all it takes is one accident or illness at some point in your pet's life and the policy will more than pay for itself. I just recently had a health scare with one of my cats. She needed x-rays, an ultrasound, overnight care at the emergency vet, bloodwork, and medications. All of this to the tune of over $2,000, and other than the fee for the office visit, I was reimbursed 90% of the bill, within a matter of days, direct deposited to my account. Not only that, but a couple weeks afterwards, Healthy Paws reached out to check on her and extend their warm wishes. When two of my beloved cats passed away, I got cards signed by everyone in their office and a little packet of ForgetMeNot seeds to plant in their honor. I can't say enough great things about this company. I gush over them so much that sometimes I feel like I'm giving off the impression I'm some corporate shill, but I promise you, I'm not. Healthy Paws is there for us when we need them. Their easy claims process and no BS reimbursement makes it easy to seek care for my pets, even when I know it's going to be a very large expense. Every pet owner should have pet insurance. I'll be a Healthy Paws customer as long as they'll have me.
Insurer: Healthy Paws
By: Erica
Simply Fantastic.
Nationwide Pet Insurance is a must if you're a fur parent who enjoys the peace of mind that your family is covered in the event of injury or illness. There have been a few scares with the most recent rescue dog, Max, from eating rocks that required surgery to a granuloma that resulted in the amputation of one toe. Throughout each visit to the vet I feel comforted to know that Nationwide Pet Insurance is there to assist with unexpected costs. Additionally, the process to submit claims through the mobile app is another wonderful service available to ensure a timely claim review.
Insurer: Nationwide
By: Samantha
I feel good about having Insurance with you. I know youll be there for Dori kitty
It was such a relief knowing that I had insurance with my baby was sick. I didn't have to worry about where the money would come from. It is easy to complete the forms and send in. It is usually a quick turn around time. I love the new direct deposit feature.
Insurer: Nationwide
By: Victoria
Great insurance, great people at nationwide .
Im glad i have nationwide pet insurance. Great company, great support staff. Im telling everybody about your great pet insurance. Keep up the great work supporting your customers
Insurer: Nationwide
By: Deborah
Long delays
It took three months to get our dog's claims paid, though the services were clearly covered. When we called to find out why this was the case, the customer service was not helpful at all. One employee even hung up on me when I was very politely asking how many times the claim could be delayed and what the reason for the delay was. We ended up having to make a complaint to the state insurance commissioner before the claim was paid.
Insurer: Nationwide
By: Linda
Way above expectations!!!!!
This company was so easy to work with, I actually feel that they care about my Boone dog! I have recommended Healthy Paws to every pet owner I know.
Insurer: Healthy Paws
By: Lorri
Excellent Customer Satisfaction
They are quick to respond and even give a curtosey email when the claim has been received and processed- AND it’s so easy to submit a claim!
Insurer: Embrace
By: Kayla
I couldn't be happier with Pets Best
Submitting a claim is so easy. The benefits explanations are simple, and the payments are fast and as much as expected. I couldn't be happier with Pets Best. I can rest easy knowing that I can afford to take care of any medical needs my cat has without going completely broke.
Insurer: Pets Best
By: Iris
Filing a claim is so easy
Filing a claim is so easy. I use the mobile app and takes less than a minute to take a picture of the invoice and upload to submit. The filing and reimbursement is usually back in my account within 2-5 business days. They have been great about notifying if the process does take longer, sometimes it can take a couple weeks. With already dealing with the illness or injury of my dogs the last thing I want to deal with is a lot of paperwork so thank you for making filing a claim so easy. I've also had friends, family and Veterinarians ask who I use. I always highly recommend Pets Best Health Insurance.
Insurer: Pets Best
By: Tonya
Pets Best has been very helpful
My dog has manifested an abnormal liver enzymes and platelets condition for over 1 year and the cause has not been specifically diagnosed. My dog has been seen by 2 veterinarians including recently a specialist internist. Pets Best has been very helpful and supportive with her medical bills and I have recommended their coverage to other pet owners.
Insurer: Pets Best
By: Michael