Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great
Amy was great and helped me understand. Thank you.
Insurer: AKC
By: Melinda
Awesome!
Awesome Customer Service ! All question answered.
Insurer: AKC
By: Celina
Courteous and professional
Called to change address as we have moved. Peter was courteous, professional.
Insurer: AKC
By: Christine
I will always choose Pets Best.
My baby, Nicholas Bradley, had been insured with Pets Best since he was a pup and Pets Best was recommended to me by his breeder. Pets Best has always been so good with Nicky. Nicky passed away a week ago due to congestive heart failure and it was necessary for me to make the decision to let him rest. It was the hardest decision I ever had to do because to me he was still so young. Pets Best processed my claim and when I was about to contact Pets Best to cancel his policy, I received an email a few hours later that he policy had been canceled. It wasn't a form letter, or at least it didn't seem to me. They notified me of the cancelation but they also acknowledged my sorry and grief of my loss. For that I am grateful. I still have my Sara Willow with Pets Best. I pray she will live a longer and healthier life. If the time comes where I can open up my heart again to another fur baby because I would like to, I will always choose Pets Best for my fur babies' needs. Thank you.
Insurer: Pets Best
By: Miriam
Pets Best is excellent.
My dog had an unexpected surgery and we Pets Best was excellent. We uploaded a copy of our bill, and 7 days later a check arrived with a detailed explanation. Easy and fast, Pets Best really helped ease the stress of an already stressful situation.
Insurer: Pets Best
By: Diane
Very timely and efficient.
Very timely and efficient. Customer service is always very helpful
Insurer: Pets Best
By: Doretta
Helpful personnel.
Your personnel are always very helpful if I need to call them but I seldom have to call anymore as your web site is absolutely fantastic! I do not say that about many company websites but yours is outstanding.
Insurer: Pets Best
By: Terry