Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful! Pawsitively awesome!
Embrace is always great in their communication about our pet and our claims. They are processed promptly, and it is well worth the money! So glad we picked them over other pet insurers. They're pawsitively great!
Insurer: Embrace
By: Rebekah
Trupanion, changing the reputation of insurance companies, one claim at a time.
After extraordinary expenses with my last dog, I took my vet's advice and obtained pet insurance from Trupanion 8 years ago when I adopted my current little guy. Just knowing that we have that coverage is security, and on the rare occasions I've needed it, be the amount large or small, my claims have been handled easily and expeditiously. [My vet even faxes the form in for me, when technological challenges preclude my uploading forms from my own equipment.] My latest request was received and resolved by Trupanion literally in two days! I couldn't be more satisfied with this company.
Insurer: Trupanion
By: Barbara
Must protect your pets. Embrace insurance gives you peace of mind, and encourages good pet care.
very pleased with the communication and response. Prompt and excellent response to claims and questions.
Insurer: Embrace
By: Arlene
Thank you for acknowledging the emotional impact of a difficult situation.
We would like to thank the associates from PPU for your excellent service in handling our claim during a very emotional time. Our Skipper was a big part of our family and having pet insurance gave us peace of mind to know that we could always give him the best chance when the unexpected happened. The associates from PPU, have always been professional, empathetic as well as efficient. Thank you for acknowledging the the emotional impact of a difficult situation.
Insurer: Pets Plus Us
By: Angela
Service is amazing and has been a life saver
I was recently a bad dog mom and bought a bone that was labeled for dogs at grocery store. I gave the bones to both my dogs while I cooked dinner thinking it would be similar to a marrow bone that they have all the time. Turns out I was completely wrong and both dogs are both bones. Roxy was throwing up bone fragments the next day so I took her to the vet immediately. Because I have nationwide insurance I was able to schedule an X-ray to make sure her bowl wasn’t perforated and start roxy on a round of antibiotics and antiemetic as a precaution. I really appreciate all the help from nationwide and it is a relief that when accidents happen I have insurance so my dog can have the best care.
Insurer: Nationwide
By: Catherine
HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!!
This is the worst company I have ever dealt with. They are more than happy to take your money on your premiums but when it comes to paying claims they will look for any loophole and deny every claim! I even talked to a representative prior to purchasing this policy about specific coverage and then when I tried to submit a claim they denied every one citing pre-existing condition. In addition if your pet gets sick with the same thing more than 2x in an 18 month period they won't pay. Steer clear -- save your money!!
Insurer: Pets Best
By: Linda
Worked out fine for us
Worked out fine for us. There was a delay due to a large volume of claims, but, we were notified about it.
Insurer: Pets Best
By: Mark
The claims process was quick and easy
The claims process was quick and easy. I did the whole process in less than 5 minutes and the claim was paid directly into my bank account within 5 calendar days. Impressive.
Insurer: Pets Best
By: Coreen
Response time was great!
I recently took my dog to get his yearly vaccination shots. The claim process was simple and the response time was great! The amount covered was easily understandable. If you have a pet, Pets Best is indeed the Best!!!! I would and have recommended Pets Best to everyone I know with a pet.
Insurer: Pets Best
By: Donald