Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Fast and efficient
Fast, efficient, clear, concise. Terrific customer service. No misleading unkept promises so far.
Insurer: Trupanion
By: Tracy
Easy claim process and friendly staff.
Pets Best has always made the claim process easy. They respond quickly and follow up in a timely manner. I know I can contact them directly or by email if I have questions. The staff has always been friendly and helpful.
Insurer: Pets Best
By: Deborah
Always easy and quick process.
It's always an easy process and rather a quick response. Thankyou for being simplified!
Insurer: Pets Best
By: Angel
Awesome.
Awesome customer service and coverage.
Insurer: Pets Best
By: Stephen
Prompt service.
We have had great success with reimbursement for our dog visits. Every visit we have gotten money back. Thank you for your prompt service.
Insurer: Pets Best
By: Andre
Thanks to Pets Best.
Thanks to Pets Best I am able to afford the best possible care for both my younger pup and his older sister. I am thrilled with the ease of filing claims and the kind and effective customer service. Thank you for helping me provide the best care for my pups.
Insurer: Pets Best
By: Shelley
Worth Every Dollar
Trupanion is the best pet health insurance option! When Kitty was diagnosed with diabetes, Trupanion was there to help guide us through the process, explain our coverage, and support us through the whole ordeal. It's extremely easy to submit your claim forms and everything is sorted and paid within (1-2 Days). Their staff is very friendly and are available 24/7. I've very thankful to have purchased pet insurance through Trupanion, as it was literally a life saver!
Insurer: Trupanion
By: Lindsey
They processed my claim quickly and helped cover an unfortunate $3,000 bill for a severe infection in my dog. Thank you so much
I woke up and my new puppy was lethargic and drooling. I took her immediately to the ER where she required a CT scan, debridement and overnight stay for IV antibiotics. The total cost was $3,000 and Trupanion covered 90% of it after submitting the claims, no questions asked. I didn't need to call and lobby for myself, nor did the very busy veterinarian. Trupanion got themselves a lifelong customer today. Thank you!
Insurer: Trupanion Canada
By: Chris
Amazing service and turnaround time
We had never filed a claim for pet insurance before but Trupanion made it so easy. From the day I called to make sure my dog’s abdominal surgery would be covered to the day we received our check from Trupanion, they were top notch. They were compassionate, kind and extremely helpful. It is super easy to file a claim on-line and the turnaround time was less than two weeks (9 days to be exact).
Insurer: Trupanion
By: Laura
Easy Policy Changes
Amy, is handling my policy changes. and she has been GREAT!
Insurer: PetPartners
By: Peter