Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Company
Terrific service. Quick, easy & fair. I have & will continue to recommend this Co to others
Insurer: Trupanion
By: Seche
So worth it!!!
I have been a customer of HealthyPaws for over 3 years, for both of my dogs. I am thankful for this insurance! I feed my dogs very healthy, clean diets and they are not overweight. They get so much love, exercise and are so happy. BUT, emergencies do occur. And for all of their emergencies, Healthy Paws has been there. ER is expensive...and medication can be too. Healthy Paws sent us a get well card for my Ryder when he was in ER 3 weeks ago. They sent multiple emails checking on him. AND they are so quick with claims processing, that, I received the check, in less than a week after submitting it!!!! I will be able to pay off my credit card bill before any interest accrues. I highly recommend them. The cost is affordable. I think you can choose from 3 payment plans. I spend about $35 per month per dog. AND I spend more than that for coffee each month! So, there is no excuse that you cannot afford it! Their lives are worth it!
Insurer: Healthy Paws
By: Carrie
Hartville to the rescue!
We are long term clients and very glad we are. About 15 years ago we joined up our first boxer. They served him well, so naturally our second boxer Toddy, a rescue, became a client as well. Hartville has always had our back and when Toddy got sick and found to have IBD, they covered our expenses. At the same time, Toddy was found to have a mast cell tumor and had to undergo yet another procedure. Once the smoke cleared and we submitted our claims, we were reimbursed quickly. They did everything quickly and seamlessly. There are all kinds of new companies opening every day, but we will stick with the best!
Insurer: Hartville
By: Linda
Feeling better
Maggie Mae is better. Filing claims is so easy. Thank you
Insurer: Nationwide
By: Kathy
I still miss Maeve & Keegan (our two Westies) but I love dogs, and Cosmo is happy in his new home.
So far, so good. Nationwide has been very pleasant and have done all that they promised.
Insurer: Nationwide
By: Patricia
I love the ease and efficiency of each claim
I love the ease and efficiency of each claim. The only way it could be better is if you covered the entire bill every time! Since that is not possible, I'm very happy with your company and plan to stay with you. Thanks so much and keep up the great work. I've also given your name to my vet to pass on to anyone that is looking for Pet Insurance.
Insurer: Pets Best
By: Tamera
I am happy
I am happy I was sent an email letting me know my claim had been delayed within a little over a week. I think two days later I was notified of the decision. The promptness of the delay notification was impressive. This way I knew the status of my claim. Thank you.
Insurer: Pets Best
By: Alicia
So far so good.
I have been very happy with the pets best claims I have posted. Before I had one question and it was quickly answered. So far so good.
Insurer: Pets Best
By: Sherrie
Recommended Pets Best to other dog owners
What I submitted wasn't covered by the policy. We appreciate the quick response to the claims we have submitted and the ease at filing a claim. We have already recommended Pets Best to other dog owners.
Insurer: Pets Best
By: Julie