Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very pleased with Pets Best insurance
I was very pleased with Pets Best insurance from the moment I decided on pet insurance customer service was very pleasant to talk to and my claims process was very easy and they completed my claim in a timely manner and when my claim took longer than it was supposed to they sent me an email as to why it was taking too long.
Insurer: Pets Best
By: Tina
Good Service
Good Service with the processing of Jackson's claim.
Insurer: Pets Best
By: Andrea
I have had Pets Best for years
I have had Pets Best for years now and I love them. The process is so easy for filing claims and their customer service is top notch. I recommend them to anyone who has a pet.
Insurer: Pets Best
By: Susan
Very helpful
I was unclear on dental coverage and removal of an epulis. Brandi was very helpful.
Insurer: Pets Best
By: Janet
I was very happy with the speed and efficiency of making the claim and receiving compensation
I’m amazed at the promptness and efficiency of Nationwide. I also enjoy receiving newsletters and hints from them. Especially enjoyed entering my pet in the Easter contest and all communications from Nationwide. I’m needless to say very impressed with the service!!
Insurer: Nationwide
By: Barbara
Very impressed.
I continue to be extremely impressed with nationwide pet insurance. They have an efficient and easy way to submit claims online, update the status of the claims right away, and usually receive reimbursement within 30 days. Very impressive.
Insurer: Nationwide
By: Karen
Thanks
Huge help. Very cooperative
Insurer: Trupanion
By: Mark
We are big fans of Healthy Paws! Submitting claims is simple and they are reimbursed quickly. The peace of mind is priceless!!
We have two dogs, Spot (Labradoodle) and Speck (Schnoodle), and they have both been insured by Healthy Paws since 2013. Spot is now 13 and, as he has gotten older, he has had a number of conditions that required medical treatment and/or surgery. He has had arthritis in his back and hips for several years, and takes medication to improve his joint function and reduce pain. He had a malignant tumor in his mouth that required part of his jaw to be removed. And he's had a few other illnesses, minor injuries and benign growths that were treated over the years. Throughout it all, knowing Spot was covered by Healthy Paws gave us the financial peace of mind to just focus on keeping him well and happy!! Submitting claims is so easy - I can take a picture of the documents on my phone and upload them using the app. Healthy Paws works with our veterinarian to get any additional medical records needed, and claims are paid directly to my bank account within a week of being submitted. Very efficient!
Insurer: Healthy Paws
By: Cassandra
Sometimes you are asked to re-send the same information before the claim is finally paid.
Customer service reps are very friendly, but cannot resolve problems when you are being asked to re-send the same veterinary medical records that you’ve already scanned and submitted previously. I think owners should be able to contact the medical reviewers approving the claims to understand what the problem is with the information submitted to support the claim.
Insurer: Nationwide
By: Kathleen
urinary obstruction
This is the 3rd time my cat has had a urinary obstruction and this time was more serious since the last because this is the 2nd time he was completely blocked. He had to get the PU surgery which unfortunately we would not be able to afford if it weren’t for Trupanion. It was a hard time financially & emotionally but the amazing staff at Trupanion was very comforting in our time of need and informative. I would say to anyone who is doubtful about getting pet insurance. Just do it. It was a life saver and with having insurance we are able to give our little baby the best care that he needs.
Insurer: Trupanion
By: Destinee