Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good insurance
This is a good insurance company that is fair. Easy to work with. I wish I had used them for my prior pets
Insurer: Nationwide
By: Fay
Blessing!!!
Nationwide Pet Insurance has proved to be a true blessing to assist in helping to keep Sasha Rose in as good of health condition as we have been able. Appreciate so much especially accepting the Vet diagnosis for her intestinal problem requiring the I/D supplemental food. First time I've had insurance for a pet, especially so important now as an 80 years old retiree who is finding retirement savings dwindling, but so important to have Sasha Rose with me. Thanks to all of you. May God Bless You All Richly, Naomi & Sasha Rose
Insurer: Nationwide
By: Naomi
I appreciate your prompt processing and the customer service is always top-notch!
I appreciate your prompt processing and the customer service is always top-notch!
Insurer: Nationwide
By: Anthony
Great Experience with a claim for an injured knee and surgery.
Forms were easy to fill out. Information needed was easy to find. Called once on status and Insurance company was waiting on information they needed for the Vet. It was nice that they could till me why claim was still pending. Payment was directly deposited into account.
Insurer: ASPCA
By: Betsy
i love the company
your company has been great.your there when I call and have a question and if u don't no the answer u go and get it for me..
Insurer: Nationwide
By: kathleen
So glad I have Nationwide
This was the best thing we could have ever done was get insurance on Rosey! Nationwide is great! Very easy to file a claim, very good response time! Very helpful! Very good coverage on my policy.
Insurer: Nationwide
By: Shelley
Hassle free, peace of mind
I am so grateful that we have this insurance!! The puppy eats everything she can get into her mouth and we've already been to the doggy ER twice. Claim submission can't be easier, and when I don't have to worry how much the procedures are goign to cost, I can concentrate on taking care of my pet.
Insurer: Nationwide
By: Irene
I can't believe filing a medical claim with such prompt response could be this easy!
My dog was taken to the vet hospital for endoscopy This was the first time I was filing a claim for services and did not know what to expect. I was amazed at how quickly Trupanion responded to the information submitted by the hospital staff. Within minutes I knew my claim was approved and paid! Your concern for my dog's welfare in follow up correspondence was appreciated.
Insurer: Trupanion Canada
By: Barbara
Thank you for helping to keep Ace and Deuce in tip top shape by allowing us to afford care for them more easily.
Your promptness and great service helps in the care of our beloved Shelties. Without your assistance, we wouldn't be able to obtain the level of care that we are now able to do. Thank you!
Insurer: Nationwide
By: Lynette