Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,297 total


September 28, 2018

Excellent customer service

Excellent customer service and quick turnaround with payment :)

Insurer: Trupanion

By: Libby

Useful
September 28, 2018

Custom Coverage

Amy was very knowledgeable and helpful, and allowed me design the coverage for my dog that I wanted.

Insurer: AKC

By: David

Useful
September 28, 2018

Honest and supportive

I've been using Trupanion for over seven years for two pets and have always found them efficient, honest and supportive.

Insurer: Trupanion

By: Sheryl

Useful
September 28, 2018

Extremely Happy

I was extreamly happy Amy answered all of my questions and then some she is an asset to your company

Insurer: AKC

By: Debbie

Useful
September 28, 2018

Outstanding

Keep up the good work. The people were out standing

Insurer: AKC

By: Victor

Useful
September 28, 2018

Automatic and smooth

It was automatic, smooth, and we are very happy with the service. :)

Insurer: Trupanion

By: Linda

Useful
September 28, 2018

Pleasant and Professional

Very pleasant and professional!

Insurer: PetPartners

By: Arnold

Useful
September 28, 2018

Very nice specialist

Phone specialist was very nice.

Insurer: PetPartners

By: Steve

Useful
September 28, 2018

Easy and quick claims.

Our thanks to Pets Best for the easy way to file a claim for our family Yorkies and the quickness in which they reimburse us from our claim

Insurer: Pets Best

By: Sue

Useful
September 28, 2018

Clear explanation of benefits

Clear explanation of benefits paid; prompt service

Insurer: Trupanion

By: Bruce

Useful

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