Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy, friendly, and lifesaving!
ASPCA has been very straightforward; it's easy to submit claims, they send me reasonable updates during the process, they stick to their policies. I haven't had to argue with them on a single thing. I also really liked the way that they let you change the elements of the plan around (deductible/percent covered/coverage ceiling) and see how that all affected the deductible. Our cat was diagnosed with IBD the same year that we got this policy, and it has made it so much easier and less stressful to take care of him! One caveat: we've had this policy for less than a year, so I don't know what our premiums will look like next year.
Insurer: ASPCA
By: Natalie
Happy with the great claim response and service. Not happy that the rates continue to climb each year.
Have been with Trupanion since 2008 and am very happy with their service. Claims are responded to quickly and communications are handled well. However, I am frustrated that every year the rates have been raised significantly with the same explanation of 'hey, it's expensive out there'. Doesn't matter if I am a long term client or not, and that my dog is pretty much healthy or not.
Insurer: Trupanion
By: Kate
Extremely easy and efficient
I have had insurance with trupanion for 9 years and have had awesome experiences! My dog had an extensive medical issue and trupanion was great in expediting her claims.
Insurer: Trupanion
By: Karen
I’m a big fan of ASPCA!
I was very happy with my insurance. I have it a 9/10 only because it did take a little while for the claim to be processed...close to 3 months I believe. But they answered all of my questions same day and of course my cat is happy healthy and back to being the terror that he is :)
Insurer: ASPCA
By: Kristi
Embrace is a fantastic company and would highly recommend it!!!
Embrace provided us great coverage and made a painful goodbye less stressful ! Great team, great company!!
Insurer: Embrace
By: Elaine
Embrace is incredible!!
Hassle free claim submission and wonder, prompt courteous staff. I am so grateful that my pup Nike was insured by Embrace. All was covered by my injury/illness policy for a TPLO surgery and state of the art rehab facility. I highly recommend Embrace
Insurer: Embrace
By: Juliette
Great service!
Our kitten had an abscess and we rushed him to the vet. I submitted the claim online. It was easy and the reimbursement was super quick!
Insurer: Pets Best
By: Christi
Insurance that goes above and beyond expectations.
Healthy Paws Pet Insurance review When I realized my dog was going to be bigger than the 30-50 lbs the shelter guessed he would be, I decided to shop around for pet insurance, knowing that larger dogs are more prone to musculoskeletal injuries than their smaller counterparts; Healthy Paws came highly recommended, so I signed him up. Sure enough, a few short months later he tore his CCL and required radiographs, then surgery. Healthy Paws not only promptly reimbursed me for my claim(s), but they also followed up with sympathetic inquiries about his condition, and sincere wishes for his total recovery, proving they are a company with heart. It's so nice to get that compassion in this greedy corporate world, and I would recommend Healthy Paws whole-heartedly to anyone interested in purchasing pet insurance.
Insurer: Healthy Paws
By: Colleen
PB was there for me when my last pup was so ill...that was Mickey, with a Yorkiebdisease for which there is no saving a Yorkie.
Pets Best stool by me for over a year as vets tried to save Mickey, our little Yorker. The vets tried everything... but this awful illness has no cure, and it’s know as the YORKIE DISEASE because that is the breed who come down with this horror! I’ve read about 1 out of every 1000 Yorkies die of this. Pets Best covered most everything that the Vets tried. For a year and a half. We put him down (the Pup, not the Vet!) when he had almost nothing to live for. He still loves to be cuddled but he was suffering. We so appreciated all that Pets Best helped us out with. Helped us with the costs of trying SO MANY ways to save him. We have used Pets Best for about the last 12 years. We are So pleased with their help!
Insurer: Pets Best
By: MARILYN
Every dog owner should have Healthypaws Insurance
Healthypaws Insurance is the most efficient and comprehensive insurance for all kind of dog and the company staffs are so wonderful! No hassle but very courteous and sympathetic as well!
Insurer: Healthy Paws
By: Sue