Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Love the way I can file a claim so quickly by taking a picture of the receipt from the vet.
Excellent response time when filing a claim. Great way to file by taking a photo. Super fast response time.
Insurer: ASPCA
By: Debra
Faster payments
You paid the claimed , but it took a very long time. I had to find every paper an send copies of everything, even before I owned my dog! The good news is that you paid every cent
Insurer: Nationwide
By: Audrey
Excellent Service!
ASPCA has provided excellent service and it has been a great investment for us as new dog owners. Our 8 month old Goldendoodle puppy recently developed a stomach bug and became dehydrated. Because it happened over a weekend, so we had to go to a veterinary hospital for urgent care, with follow up treatment from our veterinarian. We were extremely pleased that ASPCA covered the majority of the cost of X-rays, rehydration, and associated treatment. It's very easy to submit and track claims on the ASPCA web site, and claims processing has been very prompt. We are extremely satisfied customers!
Insurer: ASPCA
By: Joel
Thank goodness for ASPCA Pet Insurance
I have 3 dogs and they all have this insurance. I have had them for 8 years now. I will NEVER be without pet insurance again! Its SO affordable and has been extremely helpful when we had some unexpected traumas and sicknesses. Always easy to get someone on the phone and also easy to access your account. It's the way human insurance should be....SIMPLE! Thank you ASPCA Pet Insurance!
Insurer: ASPCA
By: shannon
Every time I have called the service is good
Every time I have called with questions the team members have been very knowledgeable and polite. Because of this I chose the AKC pet insurance. I don't feel like a number. Keep up the great work!! I recommend AKC pet insurance every time I'm asked about pet insurance!
Insurer: AKC
By: Erika
Very Pleased with the way you handled my call
Very pleased with the way you handled my call. The rep. immediately saw a problem with us duplicating one of our dogs and she fixed it. I appreciate such great customer service. Mary
Insurer: AKC
By: Mary
I love Pets Best
I love Pet Best. They are always prompt and professional. Apparently, they were busy with many claims so they sent me an email letting me know they were not ignoring me, but were just inundated. I still got my claim processed in record time! They are awesome!!
Insurer: Pets Best
By: Maria
Great customer focus
Pets Best sets the standard for customer focus. I had a "alternative" insurer prior to Pets Best and what a mistake it was. There is absolutely no comparison. I have already referred Pets Best to my neighbors and have recently registered by 2nd pet with them.
Insurer: Pets Best
By: Kevin
You guys ROCK!
Great customer service. Clear and well explained answers no matter how many questions I had. Communication/quick responses - fantastic! Good feeling to know I have back up help and can care for my dog whenever she needs it. No hesitating due to cost, etc. We thank you!
Insurer: Embrace
By: Margaret
Excellent CS - very easy to submit claims and great follow through!
I have had many different pet insurances over the years. Nationwide is the easiest and quickest claim service I have ever used Thank you Nationwide. Love the online service.
Insurer: Nationwide
By: Tracy