Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Next to the best thing we did after getting Skye. Great service.
Great service, great company great people
Insurer: Nationwide
By: warren
Great but could be faster
Submitting a claim is easy through the vitus vet app. I wish the claim processing speed was a bit faster. Once processed accepting reimbursement is quick and easy!
Insurer: Nationwide
By: David
What a relief!
When we discovered a lump (turned out to be a cyst) on Bree's neck area, we were concerned about what it could be. But what a comfort it was to know that Nationwide was going to help us financially no matter what was going on. What we didn't know going in was how quick and seamless the claim and reimbursement process would be. I would (and do) recommend Nationwide Pet Insurance to family and friends with pets, to help with unexpected expenses and focus on helping our furry friends get better.
Insurer: Nationwide
By: Josh
After getting my dog, getting Nationwide Insurance was the second best decision I made about her.
I am very happy with your service, including the speed with which you always review and approve claims.
Insurer: Nationwide
By: donna
Outstanding
Nationwide Pet Insurance has been a blessing. Our new pup had some initial medical issues that needed addressed. Having Nationwide helped to ease the burden of new puppy plus medical bills. Great service, communication and payment!
Insurer: Nationwide
By: Harry
Need better communications
I felt like I had to fight for information re: my claim. With so much access to tech i.e. email, apps, and messaging I should have had more personalized communications than what I received.
Insurer: Nationwide
By: Matthew
Can Improve more
It was hard to get anything feedback and reimbursement at the beginning. But it seems like the last claim i filled is processed much more faster this time
Insurer: Nationwide
By: Marilyn
Reliable & Stress Free Coverage
We've had Nationwide Pet Insurance (formerly VPI) for almost 5 years now for our cat. She has had a few minor medical issues that have involved seeing a specialist, as well as a couple of follow up visits with her regular vet. Our insurance coverage has been great. Easy to make claims and submit documentation online, and payments/reimbursements have been made to us very quickly. Checking our online account is quick and easy, and one time when I did call customer service with a question, they were very helpful.
Insurer: Nationwide
By: Danis
I didn't expect this to be so seamless
I honestly didn't expect that submitting claims and receiving payments for my dog would be so easy. My puppy has had several unexpected vet visits (and expenses), and I've not had a problem with any of my claims. I appreciate how seamless the process has been, from submitting claims online to receiving payments and directly depositing into my bank account.
Insurer: Nationwide
By: Colleen