Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Appreciate the ease of submitting claims
Great Service
Insurer: Embrace
By: Cynthia
Good care
I have a few issues with Ferdinand and brought him to my vet they did all necessary tests and my baby boy is wonderful. I was fully reimbursed, it took some time but nation wide came through. Couldn’t be happier, and my puppy is great
Insurer: Nationwide
By: Audrey
Excellent and timely service. Always rapid processing for payment.
Very easy to work with and rapid payments. We would recommend and have recommended Nationwide to friends and others as a good company to insure their pets.
Insurer: Nationwide
By: Steven
Recommend Embrace Without Question
Filing a claim, cannot be any easier. My Vet E-mails the bill to me, that shows the procedure(s) done and the charge(s). I then e-mail them to the Embrace claims area and two weeks later I have what is covered and what is not covered. I researched very carefully, which Pet Insurance to buy before I got my Golden Retriever and it was very clear that Embrace came out on top.
Insurer: Embrace
By: Franklin
Easier than I could have ever dreamt!
Submitting my first claim was easier than I could have ever dreamt! I simply uploaded a picture of the itemized receipt, then I was paid via direct deposit less than two weeks later. I am definitely a fan.
Insurer: Pets Best
By: Leili
Great
Very easy to file claims. Thoughtful followup.
Insurer: Nationwide
By: Heather
Stay Away from Pets Plus Us
This was a waste of three years of premiums. Difficult to get through on the phone lines, evasive responses to deal with claims, refusals to pay out anything on claims, and then slapping 'temporary exclusion conditions' on the file. They want you to produce all kinds of paperwork, but they won't provide you with their own. I'm going back to my last insurer Trupanion who was easy to deal with and honest about their coverage and in communicating with customers. On top of that Pets Plus Us tries to use scare tactics to keep you from cancelling and going to another provider. Wish I had known about Pet Insurance Review before switching three years ago. Stay away from Pets Plus Us.
Insurer: Pets Plus Us
By: marion
I'm in as a customer, but the paperwork coming back after a claim does not always make sense anymore, will have to call,
I am a long term customer, many dogs, I still am satisfied, although I hear people rave about Trupanion. I recently had a fairly big claim (around $6000) processed, and I will have to call as to why 90 percent of it after deductible wasn't paid. The key word is "eligible", and I am a little concerned that give you some wiggle room different than your advertising.
Insurer: Nationwide
By: Randi
Thanks for the nice email asking how our Pebbles is doing. Thoughtful!
Thank you for your kind email. Nice to know she is of concern. Just an ear infection. Thank you for your help.
Insurer: Nationwide
By: Bette
Great company, great service, great transparency
Great insurance company -- very clear about what they cover (and what they don't). My young dog has (unfortunately) had a variety of health challenges and Embrace has been fantastic. They process claims quickly, keep you updated about any delays (usually the result of them needing more information from a vet's office), and respond promptly to inquires. They are very clear upfront about what they cover, very clear about exclusions for pre-existing conditions and what would be considered pre-existing, and very clear about other exclusions. Customer service is excellent and I cannot say enough good things about their integrity.
Insurer: Embrace
By: Abby