Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Pets Best is responsive.
Once again, Pets Best was responsive and very clear in its communications about my recent claims (Sept. 2018). I am especially impressed by the special emails sent out alerting customers that there would be a slight delay in processing due to heavy volume. Hope that's due to increased business!
Insurer: Pets Best
By: Jane
Customer service was great
Customer service was great and our claim was processed quickly.
Insurer: Trupanion
By: Edward
Quick and efficient claim filing.
On-line filing of a claim was quick and efficient. Two years ago, I had to print a claim form, complete it, and fax it to Pet's Best—not a big deal but still time-consuming in my busy schedule. I not only appreciate the simplicity of filing an e-claim but also the email confirming the claim had been received. I especially appreciate the notification that Pet's Best was running a bit behind in processing claims. All the information that needed to know was provided. Thanks.
Insurer: Pets Best
By: Deb
Easy to send claims.
Easy to send claims. Fast response. I great fair company
Insurer: Pets Best
By: Nancy
Customer service was great
Customer service was great and our claim was processed quickly.
Insurer: Trupanion
By: Edward
Fast and easy claim
Fast and easy claim experience and a very caring staff every time I called in for any reason. Wonderful experience, I wish my own health insurance was half as good.
Insurer: Trupanion
By: Dalia
Fast and easy
Fast and easy claim experience and a very caring staff every time I called in for any reason. Wonderful experience, I wish my own health insurance was half as good.
Insurer: Trupanion
By: Dalia
They love my dog as much as I do!!.
Always courteous and helpful whenever I call for information about a claim.
Insurer: Nationwide
By: Roellyn
Healthy Paws is the best insurance company
My Golden Retriever was diagnosed with bilateral elbow dysplasia before she was one year old, and a short time later with bilateral ruptured CrCLs, requiring two surgeries. Healthy Paws has been wonderful. They make it incredibly easy to file a claim online and upload any relevant paperwork. You receive almost immediate acknowledgment that a claim is in process, and in just a day or two, I was notified that my claims had been accepted and I had my reimbursement within a week. Amazing. I can’t say enough about how easy they made a really stressful situation, and their customer service has been terrific. I can’t recommend Healthy Paws enough.
Insurer: Healthy Paws
By: Mary
Excellent company to deal with
After looking at other pet insurance companies I decided on Trupanion. Ive been with them now for around 5+ years and have appreciated how much they have evolved over the years. The claims process and speed at which they take to complete my claim has become quite easy and processed very fast . Unfortunately I have a pup with ongoing issues so I am having to regularly submit claims for his this issues. All my claims have been processed in a timely manner and on the rare occasion that Ive had to call and speak with a representative I've been very pleased. I am beyond pleased with Trupanion and cannot imaging not having a policy for my pup, Hugh peace of mind. You can't go wrong...
Insurer: Trupanion
By: Steven