Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service.
Excellent customer service. Prompt with claims.
Insurer: Trupanion
By: Melinda
Trupanion has been incredible
Trupanion has been incredible and taken a huge worry away for us while dealing with Cooper s fight with cancer. The veterinarian office puts the claim through while we are there so we don't have to pay the full amount up front, only our portion! If we didn't have Trupanion we would not be able to afford the excellent treatment that is giving Cooper a chance to survive! Thank you Trupanion, a decision we ll never regret!
Insurer: Trupanion
By: Susan
Always a positive experience.
I have always had a positive experience with Pets Best. I unfortunately have to use Pets Best a lot and each time the claim process was timely, clear and positive.
Insurer: Pets Best
By: Robyn
Filing the claim is so easy.
Filing the claim is so easy, my claims are paid, the process is very easy. I recommend Pets Best to every pet owner I chat with.
Insurer: Pets Best
By: Jamie
Appreciated claims communication.
The claim took a little longer than expected to be reimbursed but I did receive an email explaining the delay and why and I appreciated the communication.
Insurer: Pets Best
By: Lois
Please with Pets Best.
I've been pleased with Pets Best. I have carried this insurance on my Frenchie for almost 7 years now. There has only been one claim that I have differed with Pets Best on.
Insurer: Pets Best
By: Marie
easy to submit claims
easy to submit claims and receive reimbursements. customer service has also been very good and smooth. Everyone has been very helpful throughout a stressful time when my dog was sick and needing treatment.
Insurer: Trupanion
By: REBECCA
Excellent customer service
Excellent customer service. Prompt with claims.
Insurer: Trupanion
By: Melinda
Trupanion is always on top
Trupanion is always on top of Coopers claims do to his allergies. Every one is is extremely caring and kind to me and Coopers needs. Thank You, Sandy Wilson
Insurer: Trupanion
By: Sandy
Amazing product.
Dealing with the emotional turmoil of having your pet extremely sick is bad enough. I'm so thankful that healthy paws made the financial part easier. They had a simple process and reimbursed me for everything they said they would. I recommend them to all pet owners.
Insurer: Healthy Paws
By: Gregg