Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always excellent service from Trupanion.
Always excellent service from Trupanion. The fine staff at Trupanion are the most caring and compassionate people. Carmen is a real professional in her approach to helping the customer.
Insurer: Trupanion
By: Paul
Customer service was informative
I dropped the call accidentally and she called me back. Was very informative.
Insurer: Trupanion
By: Alison
Excellent service.
I have referred many people to pets best. I am very happy with this company. Thank you for your excellent service. Irene.
Insurer: Pets Best
By: Irene
Easy to get assistance
Easy to get assistance, and Trupanion works closely with my Vet to provide prompt service.
Insurer: Trupanion
By: Linda
Good explanations
Fast, good explanation of why something wasn't covered, and easy to submit claims online. Very much appreciated!
Insurer: Trupanion
By: Victoria
Employees are always very kind.
Employees are always very kind and compassionate on the phone. Seem to understand the stress of dealing with a sick pet. (we are dealing with TWO right now)
Insurer: Pets Best
By: Justine
Pets Best is understanding.
My dog has ongoing urinary/bladder issues & your company has been very understanding. Thank you!
Insurer: Pets Best
By: Susan
Absolutely no hassles
Absolutely no hassles. Quick and easy filing. Good user friendly website.
Insurer: Trupanion
By: Debra
professional, helpful people
professional, helpful people and quick responses
Insurer: Trupanion
By: John
Friendly knowledgeable customer service
Friendly, knowledgeable customer service, remarkably efficient claim processing. Only minor concern is news reports of upcoming premium increases. Mine went up significantly last year (even after I raised the deductible) but that was after eight years plus of little or no increases.
Insurer: Trupanion
By: John