Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service
Customer service is always helpful and friendly. Claims are easy to submit. Receive money wired directly in bank account is another great feature.
Insurer: Nationwide
By: Michael
Easy as Pie
Super friendly service and guidance on how to submit my claim. Claim was processed very quickly and covered as expected. Awesome!
Insurer: Embrace
By: Melissa
Awesome company, wish human insurance was so great!
I have been a Healthy Paws parent since 2012. In 2007 we spent $22,000 saving a dog who was like a child to us. I swore I would never do it again. He lived 10 more happy years. In 2012 I lost another dog because I couldn't afford the surgery. I was heartbroken. Healthy Paws has been there for me ever since. Their rates are comparable or better than even a large employer group plan. You can customize the plans to your needs. The staff is very helpful and friendly, always recognizing milestones with an acknowledgment. Their system for uploading vet invoices couldn't be easier. I get home from the vet, log on with my phone, snap the picture of the invoice and it is uploaded instantly. Usually within 24 hours there is a response that they are dealing with the information. For instance my puppy ate an indigestible piece of rubber, had major surgery for a significant sum of money. He came home on a Wednesday, I sent the invoice about 5pm the same day and they cut my reimbursement check on Friday. Today I received an personal note asking how he was after surgery. I tell everyone. Can't recommend them more. I wish humans could be cared for so well.
Insurer: Healthy Paws
By: Robin
Trupanion is a GODSEND
They used to draw pictures of me and my two dogs (Daisy & Rosie) and a bag of money beside us. There thought was I was wasting the money. Well Rosie tore her CCL and needed surgery and Daisy developed Addisons. I used to laugh at the pictures because I knew that not only was it a good investment but I also knew that Trupanion cares and that shows with their impeccable service and their compassionate customer service representatives. I preach the blessings of Trupanion and funny I don’t see any more of those drawing around the office!
Insurer: Trupanion
By: Frank
Fast processing the claim
Great service and received my the approval and check within 3 weeks.
Insurer: Nationwide
By: CAROLINE
So grateful for PetsBest
So grateful for PetsBest. My best friend shared about you when we moved to our farm with our shepherds. I chose the top insurance package and it has been a blessing for our male who tore up his front bicep last year and most recently got bit by a coyote. We were covered in most everything and filing and receiving our claim and compensation was so easy. We also have full coverage on our female but we have yet to use .... it is just nice to know that you will be there if we need it again. Thank you !
Insurer: Pets Best
By: Greg
Pleased with the speed
This was the first time I filed a claim in 6 years, and I was pleased with the speed and response to my claim.
Insurer: Pets Best
By: Anita
Love the service!
I had another company who made it very hard to get answers on submitted claims. You guys send me an explanation of benefits within a day or 2. Love the service!
Insurer: Pets Best
By: Frank
Excellent customer service
PetsBest has excellent customer service. Their app is amazing and easy to use. With just a few clicks I can submit a claim. Thanks PetsBest!
Insurer: Pets Best
By: Lisa
Things have changed in regards to the company’s claim of quick payments
I’ve had my dogs and cats covered under this insurance for a number of years and will continue to do so, but they have really slowed down on the amount of time it takes to process a claim...almost to the 30 day mark. This wasn’t the case and they lived up to their claim of quick turnarounds for claim processing, but that seemed to slow down considerably in August/September 2018. It’s disappointing, especially since we have to pay the vet for services first and then, may have other pets who need services, so we have to wait to get reimbursed by the insurance company. I hope that improves to their higher standard again.
Insurer: Nationwide
By: Amy