Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best
So far I have a great experience with the nationwide pet insurance when it comes to my pet claim and with the customer service every time I make a phone calls or follow up my claims, they’ve an excellent service answering all your questions and explaining your insurance coverage.
Insurer: Nationwide
By: Paulette
Very easy to submit a claim
Amazing Service!
Insurer: Nationwide
By: Blayke
Healthy Paws is the only Pet Insurance you should be considering!
My partner and I adopted a deaf Australian Shepherd puppy named Lola (~6 months old). Roughly 4 months after having her we noticed her front leg was growing very crookedly. We consulted with our vet who said Lola had what is called an angular limb deformity, and recommend that we go forward with surgery so Lola can have the best life possible as she grows older. Our bills ended up totaling around $5,000 and Healthy Paws was so incredibly supportive through the entire process - beginning with the initial x-rays to providing support post-surgery. They were quick with payment and every time I called I had an agent that was immediately helpful. My partner and I are thankful that we decided to choose Healthy Paws as our Pet Insurance! We couldn't have financially done it all without them!
Insurer: Healthy Paws
By: Jordyn
Such a hassle
It has taken multiple submissions, and refutations, to get any money from this company. They are still denying claims related to a kidney/urine related condition my vet was testing her for. They claim it was a pre-existing condition. It was not. My vet has offered to call and help to fight the denials of these claims. I am worried they will deny her recent emergency vet bills as well. I pay for pet insurance for what? To give Nationwide money and then not get reimbursed? What a terrible experience. I have heard Healthy Paws is much better, and even covers wellness visits. I wish I would have gone with them, and am considering doing so once this policy is up.
Insurer: Nationwide
By: Cara
Awesome Pet Insurance
Very good insurance. Claims are progressed quickly. ASPCA are very helpful on the phone with questions. A 10 in my book.
Insurer: ASPCA
By: Nancy
very good service
I tried several pet plan and stayed with this one. they have been very easy to work with. simple set up and very good on the payment turn around. overall I highly recommend them.
Insurer: ASPCA
By: megne
Great service
Great service, app is easy to use
Insurer: Nationwide
By: Athian
Everyone is so nice and very accommodating.
It's a pleasure doing business with you.
Insurer: Nationwide
By: Geneta
The claims processing is absolutely outstanding. I understand this well because I've been an insurance broker for about 35 year
I'm very happy with all aspects of my insurance coverage and the work that Nationwide does.
Insurer: Nationwide
By: Neil
You guys have been great!
Can’t say enough nice things about the coverage and the service. Easy to use, fast response. I am very satisfied with Abigail’s insurance company.
Insurer: Nationwide
By: Steve