Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always had a good experience
Always had a good experience and speed in which I was reimbursed
Insurer: Trupanion
By: Bette
Amazingly fast processing
Amazingly fast processing of claims and very easy to do!
Insurer: Trupanion
By: Karen
Customer service good
Customer service happily walked me through the process, easy to contact person over seeing my claim, quick to provide approval of claim & quick to reimburse!
Insurer: Trupanion
By: Jenna
Great Insurance Co
Great Insurance Co, never had a problem with them !
Insurer: Trupanion
By: Lonny
Amazingly fast processing of claims
Amazingly fast processing of claims and very easy to do!
Insurer: Trupanion
By: Karen
very satisfied.
very satisfied, good service.
Insurer: Pets Best
By: Taichi
Always happy with Pets Best.
I have always been happy with the service, friendliness, professionalism of the personnel, and fairness of the claim process. I have recommended Pets Best to many friends and feel confident in doing so.
Insurer: Pets Best
By: Mary
Always been good service.
Always been good service
Insurer: Pets Best
By: Tracy
Prompt and efficient claims.
As usual, the claim was handled promptly and efficiently with a payment received within 10 days. This was a simple claim for an annual check up and shots, but I'm sure a more complicated claim would have been handled the same!
Insurer: Pets Best
By: Gene