Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great benefits and people!
I love the ease of submitting a claim via the VitusVet app. It allows me to enter all info in the app, take a picture of my invoice or receipt, then send it in! That's it! I then receive email confirmation that it was received and wait for my reimbursement direct deposit. Having this insurance let's us breathe a little easier whenever there's a medical issue with our dog, Waggles. Everyone is always friendly when we call for assistance and usually* the process is seamless and effortless. *Unfortunately, on more than one occasion, we have been advised from Nationwide that we haven't submitted the necessary information for our claim or that it's missing certain information, when it actually isn't. This causes a delay in the processing of our claim and ultimately our reimbursement. I only mention this because it hasn't been an isolated incident. It has happened quite a few times where I have had to fax in information that was already submitted in my original claim. Not sure why this happens, but it's my only *complaint* for Nationwide.
Insurer: Nationwide
By: Marc
Pets+Us takes the stress away of having 3 active Labradors
Always there for our boys when those unexpected emergencies happen or it is discovered that two of our boys boys (4 and 5) developed genetic blindness. Whenever we have a question it is answered promptly or they find the answers. Claims are processed so promptly within 2 weeks sometimes sooner. If ever a delay they will advise accordingly. Love the fact that they will work with a vet should your vet bill be over $1000.00 and it helps having a preauthorized plan sent in. Monthly premiums are reasonable and services are perfect for our family. Lucca, Gryffin and Sammy send lots of woofs of love to Pets+Us and say thank you for all you do.
Insurer: Pets Plus Us
By: Heather
Accident prone bulldog
Nationwide has been great with every claim. Moxie seems to be a very accident prone dog- either that or she is trying to pad our veterinarian’s retirement fund. Claims are paid in a timely manner and have covered almost every trouble she seems to find herself in.
Insurer: Nationwide
By: Nicole
Thank you for being there to help
I have recommended Nationwide to several people including our vet. I am very pleased with the ease of filing claims and receiving payments. Glad I found you for our new fur baby. Thanks again
Insurer: Nationwide
By: Denise
Great experience, made this all a lot easier, emotionally.
Felt obliged to leave some words for those at Pet Plus Us. They very obviously care about the welfare of pets, and worked their Damn'dest to make this as easy for me as possible. Very impressed.
Insurer: Pets Plus Us
By: David
Thank Heavens for ASPCA Pet Insurance
Our sweet rescue, Simba, has suffered from chronic stomache issues since we adopted him. A friend of ours from our local dogpark told me about her experience with ASPCA and her dog, Goldie. She had only good things to say about them....good coverage at a reasonable price. Knowing our pup was going to be visiting the Dr often, I decided to enroll him in the illness coverage plan. Thank goodness we did. No matter how many episodes this poor dog goes through, ASPCA covers a good portion of his bills. The bill submission couldn't be easier and you can track the refund process on line. When I need to speak to someone, customer service is wonderful. We also receive calls occasionally inquiring about Simba's health after a particularly bad attack. What more could you ask for? Perhaps a free Milkbone in the mail a la 1-800- Pet Meds?? Just joking! Seriously - These guys are the best...I recommend them to everyone who asks me about pet insurance.
Insurer: ASPCA
By: Deborah
Easy process
Nationwide has helped me through this stressful moment with my cat Belle and I am glad that this was an easy process to submit my claims. There was no confusion on what I was supposed to do and everything was done in a timely manner.
Insurer: Nationwide
By: Amanda
Healthy Paws is hands down the best
When I first got my frenchie Beau I knew they were high risk dogs. After a couple of scares I researched and compared pet insurance. Healthy Paws was the best out there hands down. Over the years they have really been relevant in saving Beau. We recent had a huge health scare and (knock on wood he seems to be getting better) , but without healthy paws I am not sure how I could have handled everything financially! They fast at paying the claims back and even reached out to check on how he was doing! I would not choose any others health insurance out there. Thanks again HP!
Insurer: Healthy Paws
By: Blair
We love Nationwide Pet Insurance
Peaches is doing fine. She apparently had to have several teeth pulled due to decay unfortunately. We brush her teeth ourselves but obviously it didn’t help this last time. Thank you so much for covering it for us, we adore your company more than we can describe, We recommend you to every friend we have!!!!!!
Insurer: Nationwide
By: Julie
Wonderful experience with ASPCA
Our dog, Marco, had a strange growth on his right paw. Our doctor at Encina Veterinary Hospital at Walnut Creek, CA found it later as "Interdigital mass". It started growing rapidly and aggressively, and started bothering him to even walk. His constant licking made it worse. Since the mass was getting so large and became the size that could not be remove w/o amputating some toes, we had to make a decision. If the mass is cancerous, is it worth prolonging his life (this thought crossed my mind) This is when we remembered we had ASPCA insurance. The agent answered my initial phone explained how this insurance works briefly. With that we discussed with the doctor and decided to do it properly. The doctor sent the sample to Pathologist and gave Marco several different antibiotics to make the growth smaller. Fortunately the mass became much smaller and the test came out negative. The doctor was able to remove it and he is completely well today! We had to submit several estimates for the surgery to ASPCA. Each time the evaluation was prompt. I was not good at using the web, so I used the e-mail system, but they processed both bills and estimates promptly. I called in several times for questions and the status, each time the response was pleasant and courteous. This made the stressful situation into very pleasant experience. It was a long process but we and Marco are very happy that we have ASPCA Pet insurance.
Insurer: ASPCA
By: Atsuko