Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pleased with process & outcome, wish that customer service was a little more imformative in the beginning.
Hi! So glad we have insurance for Ku - who knew he'd eat a rug while we were away on vacation & need to have emergency surgery. Our poor, poor house sitter. We were so pleased to have been covered for this incident. The only request I have, is that customer service be a little more informative about coverage's. When we first found out that he needed surgery, we immediately called Nationwide. Given this was our first emergency & I didn't know the "right" questions to ask, but it would have been nice to know that besides the actual surgery that most of the pre & post was covered as well. As this was no small surgery - we were quoted $3500-$6500, and the rep stated that the max we were covered for was $1510. Obviously with us being on vacation this put quite the damper on the party, besides the stress of our little boy having to have an operation & us not being there to comfort him. We ended up getting a credit card from the vet (luckily w/ 0% for a year) to cover expenses. Until we received our reimbursement, which was all but the deductible - HEAVEN SENT! All that stress for nothing.
Insurer: Nationwide
By: Laken
Thank you for making it Possible
Xena, my fur baby, was having problem, subluxation of her knee (sliding knee cap). She was very active as most Boston Terrier are and this condition slow her down, This insurance made it possible for her to have the operation. I received 90% of the cost of the entire procedure. after down loading the app on my cell phone it was a matter of a few questions, take a picture of the bill attaching it and submitting the bill. They are very good at explain what might not be covered,but this again was in the contract when I signed up. I used my cell phone to submitted my claims but they have various ways of doing it in case you don't feel comfortable using you mobile phone. I am very happy I got this coverage the cost of the insurance difinitely paid for itself with this procedure. My Xena is back to her old self again and she is enjoying her long walks again. Thank you.
Insurer: Nationwide
By: Madeleine
Good, but slow
Love having insurance, gives me added peace of mind. Nationwide does take a long time to approve claims, but I am fairly happy. Would love the ability to file a claim online instead of faxing the document.
Insurer: Nationwide
By: Mike
staff and claim process all handled " the best"
Extremely happy with the the way Trupanion and staff have taken care of myself and Ollies frequent claims!
Insurer: Trupanion
By: Martin
Simple and easy to submit claims.
Always happy with service and responses,
Insurer: Nationwide
By: Lisa
Nationwde has been great for Malia.
We've been very satisfied with Nationwide insurance since we got it. Always get good service with our claims.
Insurer: Nationwide
By: Sheila
Very Unsatisfied and Not Afraid to Share why
My last claim was not approved for no reason. My dog had a respiratory infection and need follow-up for an injury causing possible IVDD. Instead, doctor "records" were requested. I've submit everything I have within the time frame requested, so I don't actually understand why you want from me. I also spoke to someone who made me pay almost $300 because they hadn't received payments from my employer, but I have stubs showing everything deducted from my checks. Also, my fee was $27.39/check and my last two pay stubs show $46.83 being deducted. Everything about this feels like a scam and the only reason I still have it is because I have open claims.
Insurer: Nationwide
By: Melissa
Thank you for making a tough situation more 'live-able'
Thank you from the bottom of my heart for making Ziggy's diagnosis and treatments more 'live-able'. Knowing that Trupanion is there for me and him during this time (and subsequently for the rest of his life) is appreciated so much, it's hard to find the right words. The customer service and claims processing is fast, efficient and compassionate and I couldn't wish for anything more.
Insurer: Trupanion
By: Corinna
Having Hartville helped me make the best medical decisions for my pet, without having to stress about finances.
I registered for Hartville right as we got our new puppy - and it was the best decision I've made as a pet owner. Our pup had the unfortunate luck of having an entropian eyelid - which required several vet visits, medication and surgery. Because we had purchased a policy early in ownding him, all of these were covered - which was a huge relief. We've found the plan to be really comprehensive - from our puppies eye surgery, to puppy-related accidents like upset stomach, dog bites from rough play, and hurt paws. Vet care for typical accidents is still very expensive, so we were so relieved we could rely on Hartville. Filing claims were really easy as well, and I was always reimbursed within 2 - 3 weeks.
Insurer: Hartville
By: Rocky
It would be great if my personal health insurance was as easy to deal with as Nationwide!
Nationwide pet insurance has really been a blessing. Claims are processed and paid out promptly. I also enjoy the emails and contests.
Insurer: Nationwide
By: Mark