Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide makes it very easy to file a claim and are always fast on the follow-up.
Nationwise makes the process easy and are always prompt on the follow-up.
Insurer: Nationwide
By: Laurie
Very easy to submit claims
I have had to submit a large number of claims over the past year for vet treatment of my dog and it's always been very easy and user friendly. Customer support has also been very helpful whenever I've needed to contact them with questions. The only thing I would change would be the time to pay out claims, I have had to wait <1 month for some claims to be processed and paid out.
Insurer: ASPCA
By: Beth
Takes tooo long to process and decide
it took a long time for embrace to communicate with my veterinarian and then my veterinarian to turn in all the paperwork wasn't done very quick fast and the approval was slow.
Insurer: Embrace
By: Cynthia
I have been so happy with Pets Best!
I have been so happy with Pets Best! Insurance tends to have a very bad rap, so I went into having this insurance with a little bit of skepticism. I had never had insurance before. The claims are easy to file, they are paid quickly, and any dealings with customer service has always been very good! I recommend Pets Best to anybody who asks me about pet insurance.
Insurer: Pets Best
By: Deborah
Highly recommended
I have been member of ASPCA for over 13 years, their customer service is number one. their care for animals are beyond anybody ‘s imagination, when it comes to claim they are Very fair, and very affordable premium, you also get discounts for multiple animals. Thank you for giving me piece of mind.
Insurer: ASPCA
By: Maria
Saved me so much money!
ASPCA health insurance is amazing! I’ve saved hundreds - maybe even thousands - of dollars. Coverage is great, the people are friendly, and I would highly recommend.
Insurer: ASPCA
By: Sarah
Pets Best is fast, dependable and great.
They make it easy to file claims.and let you know that your claim has been received and being worked on. Pets best is very good in responding to calls and questions. I always recomend them to people at the veterinary hospital, Meridian Canine Rescue and anyone else looking for insurance. Treasure Valley Veterinary recommended them to me.
Insurer: Pets Best
By: Helen
Great company !
Trupanion provides great customer service and has always been suportive. Trupanion is the best pet insurance company.
Insurer: Trupanion
By: anthony
Assay an easy process with great customers service
Everything is always handled in a timely manner. great Customers Service. thank You all.
Insurer: Nationwide
By: Consuelo
Grateful I have Embrace Insurance!
Unfortunately, my dog, Spartan, has had a run of bad luck with a torn ACL and two times with Mast cell tumors. I don't know what I'd have done without Embrace Pet Insurance helping me out with the financial aspects of these surgeries. Thank You Embrace for being there as your claim process is Simple and Complete! Don
Insurer: Embrace
By: Donald