Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Peace of mind that you can't put a price tag on.
We're multi-year customers for our two dogs. The web interface is very easy to use and claims are processed quickly. It's great to know our dogs will never be denied the care they need due to expense. That peace of mind alone is worth participation.
Insurer: ASPCA
By: Ryan
Happy dog mom
Excellent customer service and quick turnaround time to get reimbursed for vet bills.
Insurer: ASPCA
By: ANGIE
Horrible claims experience
The claims experience was problematic and was obviously calibrated to not actually pay out for procedures that should have been covered. I ended up paying entirely out of pocket for a surgery despite my vet being very clear in the appeal that the procedure should have been classified differently. I’ve been paying for Trupanion’s service for years and never received a benefit and this was the last straw.
Insurer: Trupanion
By: Maddie
Dog & I are Both Happy!
Great customer service & claim processing. Helped me with the questions I had. Process was simple. SO much better than my previous pet insurance. Happy dog & happy owner! Recommend highly.
Insurer: Nationwide
By: Cheryl
Good service every time.
The service is exceptional and all claims are expedited in reasonable time. Thank you all.
Insurer: Nationwide
By: Evangeline
They have saved us each time!
So grateful to have Pets Best Insurance. They have always helped us and have saved us so much money.
Insurer: Pets Best
By: EMILY
Great insurance company
Love Nationwide Pet Insurance. Claims are easy to file, response time is great and so is the coverage. They are also a very thoughtful company, following up after my pets have had to visit the vet.
Insurer: Nationwide
By: James
Nationwide is taking care of my bully
My english bulldog had an allergic reaction which spread all over her body leaving her face raw. Nationwide covered the vet bill and medications and our trip to the eye doctor for her eye ulcer and additional medication. Claims are very easy to submit. Communication is quick and payment is quick.
Insurer: Nationwide
By: Jennifer
Hyperthyroidism vs Hyperthyroid confusion
Cricket appears to be doing well, but I have to wait for bloodwork in a few weeks to be sure if the radioactive iodine worked. It was confusing at first for the claim, but you came through as you usually do.
Insurer: Nationwide
By: Susan
I appreciate the reimbursement, but the process takes far too long
I'm happy with my plan and the reimbursement, but the claim process is convoluted (downloading multiple forms) and takes an incredibly long time. As someone who's had to submit multiple claims for the same problem with my dog, it's frustrating to wait several weeks between claim submission and reimbursement. On a non-related note, you don't offer my dog's breed, treeing walker coonhound, as an option for this form. Maybe consider adding that for us TWC owners?
Insurer: Nationwide
By: Joshua