Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Caring and attentive 24/7
Caring and attentive 24/7 customer service. Easy claim submittal and very quick turnaround.
Insurer: Trupanion
By: Tia
Highly effective coverage
Highly effective coverage and responsive service at a reasonable price.
Insurer: Trupanion
By: Patricia
I am very pleased
I am very pleased with my most recent claim experience. The claim was paid so promptly. My initial claim experience last year was disappointing but i am now glad I continued to cover Sophie with Trupanion .
Insurer: Trupanion
By: Lynn
Claims process simple
The claims process was very simple and I got a response in a reasonable amount of time. I really appreciated the option to have my claim funds directly deposited into my back account. I always worried that the first time I had to file a claim I would be denied and I was glad that was not the case.
Insurer: Trupanion
By: Melanie
The process was quick
The process was quick and easy, the service rep was knowledgeable and friendly, the claim was settled quickly and I was reimbursed swiftly!
Insurer: Trupanion
By: Kelly
24/7 customer service
Caring and attentive 24/7 customer service. Easy claim submittal and very quick turnaround.
Insurer: Trupanion
By: Tia
High level of customer service
Every time I interact with a Trupanion representative, I am so pleased with the high level of customer service that I receive. And the coverages have met our needs very well too.
Insurer: Trupanion
By: Marsha
Courteous and helpful
Every time I call Trupanion the staff is always courteous and helpful.
Insurer: Trupanion
By: Dawn
So far so good
Your customer rep was very polite and nice and followed up with me that she received the invoice from my pet's vet regarding her cremation. She said that she will notify me when the refund to the premium is calculated. So far so good...
Insurer: PetPartners
By: Joanna
I am so grateful to Pets Best.
I am so grateful to Pets Best. My young Newfoundland dog, Robin, is recovering beautifully from a very severe illness that has lasted almost 4 months - beginning to end. She had a mysterious infection that was confounding the doctors. At one point, Robin's front leg became neurotic. We rushed her to UC Davis emergency. Robin spent 9 days at UC Davis. They went on the search to find out why Robin was so sick. Initially the doctors were not sure, if they could save Robin's leg. Fortunately, they were able to save her leg. Upon debris of Robin's leg, a biopsy was taken and they found a bacteria that was very bad and resistant to all antibiotics except one. Once Robin was put on the appropriate antibiotic, she began her long road back to health. The initial very large wound on Robin's leg is now almost entirely healed. Pet Best never once questioned me about the continual veterinary bills that flooded in. When I would talk to a representative on the phone, they were always kind, and supportive. I would apologize for the large bill and the representative would tell me not to worry or think about that and to just get Robin well. I think Pets Best is the very best insurance and I have no intention of every changing carriers. Thank you for taking care of my pets!!
Insurer: Pets Best
By: Donna