Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Needs major changes
When a dog is 16.5 years old with a lung disease, they should NOT have to undergo sedation for a biopsy to prove they have IBD. The top Internal Medicine Vets at the University of Minnesota Veterinary Medical Center proved he had it by sending his info to Texas A snd M for verification. Dr. Lindsay Merkel, Chief of the Internal Medicine dept at the UVMC even sent a letter into you explaining this. Very upset you have this ridiculous rule. You need to make exceptions for dogs that cannot undergo sedation because it would kill them. VPI/Nationwide used to be fantastic and you need to understand that not all dogs cannot have sedation. Many are older and have conditions that prevent them from being sedated. I hope they adjust their requirements and get back to being the best pet insurer on the market.
Insurer: Nationwide
By: PJ
Great service and assistance on claim
We had an unfortunate incident with our puppy ate something dangerous to her. Since it was a weekend, we knew immediately we had to bring her to the emergency clinic. At the time I was of course more worried about our dog than the cost however while waiting I couldn't help but wonder and hope our pet insurance would cover this significant cost. I was very pleased that it did and that the claim was easy to fill out at the vet. When I followed up via email the responses were within minutes or hours. There was very little I had to do to put the claim through and the cheque was mailed quickly. When I called PetsPlusUS recently the let me know that I could provide banking information so I wouldn't have to wait for a cheque if there was another claim - very convenient. The only thing I could say to improve would be to have an online portal for claims, however with the great customer service it wasn't a huge issue. Overall very happy so far!!
Insurer: Pets Plus Us
By: Mona
Nationwide is very easy to work with and the people are really friendly.
I’m so glad I signed up with nationwide insurance. It’s easy to file a claim and any time I’ve had to call the people are so friendly and helpful.
Insurer: Nationwide
By: Becky
Pets Best never hesitates
Our dog got really sick all of a sudden and we had to take him to the vet last minute. Pets Best never hesitates to help in emergency situations, I don't know what we'd do without them!
Insurer: Pets Best
By: Marisa
You always come through
As usual, you always come through. I understand the large volume and the time consuming claims. Hopefully that will not always be the case. You do an awesome job otherwise.
Insurer: Pets Best
By: Marge
This is a wonderful company!
This is a wonderful company! I just renewed my policy for the second year. You pick the plan that is right for you and they stand by what they promise. My veterinarian sends the claim form and Pet's Best does the rest. I am so happy that I chose this pet insurance!
Insurer: Pets Best
By: Randi
Very responsive
You were very responsive. The process was a little bit more delayed than usually experienced but was still good.
Insurer: Pets Best
By: Maria
Great experience
My vet handles everything and makes it a great experience
Insurer: Pets Best
By: Pat