Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I wish my human inurance was as easy to deal with as Nationwide Pet Insurance!
They're friendly, they're quick and they are thorough!
Insurer: Nationwide
By: Julie
VERY GOOD
Having Best Pets as my dogs insurance it's been a blessing. I have the Best Pets app and is very easy and quick way to fill a claim. Thank you! Best Pets Insurance.
Insurer: Pets Best
By: Irene
I truly appreciate you.
Thank you for being there and handling claims so promptly.
Insurer: Nationwide
By: Leanne
Pets Best is THE BEST
Dear Pets Best Customer Care Team, This is to say a huge "Thank You" for your kindness and compassion during Zoe's most recent (sadly fatal) illness. Human insurance companies could/should take lessons from you. Your claim process is incredibly simple and straightforward. Your coverage is comprehensive and easy to understand. Your re-imbursement process very fast and seamless. And to top off everything, you sent a sympathy card that brought tears to our eyes. Needless to say that I have spoken very highly of you and recommended your company to all my animal-loving friends as well as to various vetrinary clinic staff. We will be getting another fur-baby in the near future and intend insuring her with you from the very beginning. You are "The Best" ...Pets Best! Warmest Regards, Marye L. Thomas
Insurer: Pets Best
By: Marye
So glad to have found Figo
After rescuing our puppy in April, I found Figo in June to approve her with pre-existing condition (Erulichia) to be excluded, but covered otherwise. Several other companies wouldn't even write a policy on her due to PEC. Unfortunately, she was puppy clumsy and slid into the staircase and broke her leg at the beginning of August and it was all covered / reimbursed including physical therapy after some muscle atrophy due to 6 week cast. I am a firm believer of pet insurance!
Insurer: Figo
By: Tiffany
Thank Goodness I Bought Insurance
This is my first experience with pet health insurance & my fourth dog, but first Chessie. I had no idea that a young puppy could be such a challenge. Our Goldens were much more biddable. Our crazy Chessie has consumed a pair of foam ear plugs and a sock on 2 separate occasions. Fortunately our vet visits for these “interesting meals” did not involve surgery. They were costly nonetheless. Then there was the bout of kennel cough (despite having been vaccinated). Nationwide has covered a considerable portion of these vet bills — sometimes completely. Filing a claim is simple via an app. Payment did take a while at the beginning, but seems to have gotten faster lately.
Insurer: Nationwide
By: Judy
Good coverage with options; ease of getting information.
How likely are you to recommend Trupanion to a friend or family member? 10 Why did you choose this score? Trupanion has always covered what I needed. And even more important, it is such a joy to call, have a real person answer, deal with the issue and be done. I always recommend Trupanion.
Insurer: Trupanion
By: Gayle
Awesome Pet Insurance!
I love having insurance for Hawkeye! You make it easy to file claims and response is quick.
Insurer: Nationwide
By: Adrianne
Embrace is the compassionate insurance company.
The folks at Embrace have always been compassionate, fair and professional in all of our interactions.
Insurer: Embrace
By: Shirlane
Awesome experience!
We were very apprehensive purchasing pet insurance but we’ve already had to use it 3 x with our 14-month-old lab and each experience was great! What we were told was covered in the beginning was with no small print brining any surprises.
Insurer: Pets Plus Us
By: Sheryl