Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always had wonderful customer service
Always had wonderful customer service when I have needed to call in.
Insurer: Trupanion
By: Kristen
The Trupanion representative Lili was patient
The Trupanion representative, Lili, was patient and listened to my babbling and was able to make sense of it all and gave me instructions on how to complete my claim. Thank You, Lili.
Insurer: Trupanion
By: Christina
Customer Service was extremely helpful
Customer Service was extremely helpful, knowledgeable and personable
Insurer: Trupanion
By: Lawryn
Pleased with the entire process
Second claim filed for another foreign object in my dog so another surgery. I filed my claim online, immediate response that it had been received. Within 4 days I got an email with explanation of benefits and 3 days later a check. Could not have been easier and was very pleased with the entire process.
Insurer: Pets Best
By: Judy
Noreen was excellent.
Noreen was excellent. Very personable and knowledgeable. Thank you Trupanion.
Insurer: Trupanion
By: Heidi
Very helpful.
Very helpful. She comprehended question quickly and gave a easily understandable answer.
Insurer: Trupanion Canada
By: Karen
I think Trupanion's service is excellent.
I think Trupanion's service is excellent. Trupanion's premiums are well above other services that I shopped. I have been with Trupanion so long and I Whisky s age I am unable to switch now so it is what it is. Also, Trupanion wouldenied a large claim due to a bilateral condition regarding ACL tears which I was unaware of when I took the insurance and did not understand. I really thought that at least part of that claim should have been covered. Some of this is on me and I understand that. Good company, great service, but some negatives.
Insurer: Trupanion
By: James
Customer service is quite good
I have found Trupanion's insurance company very easy to deal with. Customer service is quite good.
Insurer: Trupanion
By: Kai-Fong