Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Incredible service!
I’ve had nationwide pet insurance since my dog was a puppy and I am so grateful! Claims have been so simple and easy for me. My dog was recently diagnosed with knee issues and nationwide stepped in to help with the claim. If they hadn’t been there, we wouldn’t have been able to go through with the surgery. We are so appreciative!
Insurer: Nationwide
By: Alicia
Friendly, fast, efficient service
Couldn't be happier with the fast and friendly service received. No hassle, all good. Saved us a bundle and worth every penny.
Insurer: ASPCA
By: Jean
Love Nationwide Pet Insurance
I am very lucky. My veterinary office sends my claims in for me so the process is very easy. The only thing that I would warn new pet owners taking out the insurance is to make sure you get it enough in advance of getting your pet. What Nationwide considers 2 days and what you do may be 2 different things. I thought the 2 day period was up when I got our pup but it wasn’t. She had a UTI & it was considered a “pre-existing condition”. Fortunately she did NOT have anymore and I petitioned for it to be reviewed & removed as a pre-existing condition. Other than that, claims have been very easy. If I got another dog I would get Nationwide Pet Insurance for it too.
Insurer: Nationwide
By: Michele
We are SO THANKFUL for Nationwide Pet Insurance
We are so grateful for Nationwide Pet Insurance. This is the best insurance we could ask for our VERY IMPORTANT family member Stanley. We treat him like we treat ourselves and view this as health insurance for Stanley. Forever and always we recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Jennifer
The service and representitives are awesome, I would not trust anyone else but Nationwide!
I love the service and people. I cannot say anything bad about Nationwide Pet Insurance. Thank you so much for what you do and the quality of service you provide!
Insurer: Nationwide
By: Cam
Healthy Paws is a great pet insurance!
We are extremely grateful for Healthy Paws! Our 10 month old puppy was suspected to have a bleeding disorder and required countless tests and trips to see specialists. She ultimately needed surgery at a specialty hospital. Healthy Paws covered 90% of all of the bills making it possible for our puppy to receive the the best care from the best doctors. The customer service at Healthy Paws was also very helpful. There were always knowledgable people available to help answer our questions and concerns. Thankfully, our puppy is doing great now! We are very appreciative of all that Healthy Paws has done for us and would recommend them to any pet parent.
Insurer: Healthy Paws
By: Cassidy
Great pet insurance
The experience was truly a pleasure from purchasing to submitting a claim . Fast response great customer service. Gives you peace of mind to have this company on your pet baby side. Thank you so very much.
Insurer: Pets Best
By: Joette
Excellent company!
Excellent company! Easy to navigate app, quick response from staff, very reliable!
Insurer: Embrace
By: Megan
I wish Trupanion had insurance for pet's parents...we would definitely take out a policy for ourselves with them!
We went from caring for someone's pet to adopting her. Within a few weeks of this, we noticed a few suspicious places appear on her legs. One was benign but the other was malignant melanoma. Trupanion has been amazing from the ease of submitting claims to fast payment for her surgeries and radiation for the cancer. She has 3 more rounds, but we caught it at what they term stage zero. We have every hope of her having a full life with us as we just love this girl! We have already sung your praises to our friends that previously would have never considered pet insurance. Thank you, Trupanion, for helping us save our Ginger!!
Insurer: Trupanion
By: Kyle
Best pet insurance in the market.
We appreciate everything and are very happy with the staff at healthy paws. How quickly everything was handled and courteous representatives. Thank you healthy paws.
Insurer: Healthy Paws
By: Kyaw