Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws came through after my furbaby tore her CCL and had major surgery!
My fur baby jumped on my bed and completely tore her CCL requiring major surgery. I sent Healthy Paws all of her medical records and within 10 days they approved the claim and reimbursed me accordingly. I have 4 dogs insured with them and would highly recommend them. I have had my dogs covered since 2012 and wouldn't go anywhere else.
Insurer: Healthy Paws
By: Kathy
Easy claim process and quick payment
Recommended by my vet and company has lived up to her recommendation.
Insurer: Nationwide
By: Gail
A life saver!
My Blue needed emergency surgery I don’t know what I would’ve done if I didn’t have nationwide! They processed my claim very quickly and reimbursed me! Thank you Nationwide!
Insurer: Nationwide
By: Brenda
Great peace of mind.
Its' such a peace of mind to know that if an unforeseen illness or accident where to happen my little one will be taken care. I recommend Nationwide to everyone. The claim filling could not be easier. Customer service has been great the few times I have needed to call. Thank you.
Insurer: Nationwide
By: Vivian
It took 3 MONTHS to get my claim paid.
It took 3 months to get my claim paid. I am canceling this insurance.
Insurer: Pets Best
By: Francis
So glad I have Healthy Paws coverage!
I selected Healthy Paws based on a Consumer Reports article about how to shop for pet insurance that I found when my puppy first came home. Little did I know that this pricey dog I went all the way to Australia to buy would have a difficult to diagnose issue that, at 18 months, required a CT scan and very delicate, rare surgery. The CT and surgery cost most of $10K, never mind the previous ultrasounds and drug therapies that had been tried. I am so grateful that we had insurance. They don't pay for everything, but they sure a lot of the sting out of those big vet bills. The claim submission process couldn't be easier--login, attach a scan of the bill, maybe attach a copy of the medical record, and in a few days an email announces the claim has been processed and a couple of days later a check is in the mail. I am very happy with this company and SO grateful to have the coverage.
Insurer: Healthy Paws
By: Judy
The best decision we made was going with Nationwide.
Oh my goodness, where to begin? Nationwide Pet Insurance saved us thousands!! Our dear sweet, 2 year old German Shepherd was neutered two days after Christmas. Five days later he became very ill. He was lethargic,, and wouldn't eat or drink. When his face and neck started swelling, and he was drooling, we took him to the emergency vet clinic. It was determined that he had gotten a nasty infection and the lymph nodes in his neck were abscessed . They told us had we waited too long, he would have died! They immediately took him to surgery and removed the infected nodes and surrounding necrotic tissue. It was a bumpy three months for our boy. It seemed like it was one thing after another for him, with daily hospital appointments, and overnight stays. He was on antibiotic injections for weeks! He's still not completely healed because of complications from his ordeal, but he's 80% better. He has a new norm, and we will deal with it. Nationwide has been behind us from day one., and I am so grateful for that. Their customer service is exceptional, and they stand behind their name They truly are an outstanding company and their Jingle rings true. Thank you Nationwide for providing us with excellent customer service.
Insurer: Nationwide
By: Shirlene
Great customer service.
Having Nationwide Pet Insirance has given me peace of mind. The customer service top notch and consistent. Thank you.
Insurer: Nationwide
By: Jetta
Thanks Nationwide!
I have been using Nationwide since it took over VPI pet insurance. I’ve had three dogs insured through them and as a veterinary technician I recommend them to all our clients! They are lifesavers!
Insurer: Nationwide
By: Lynn
Excellent response and service
This is an excellent company to work with. They are fast, efficient and responsive. I highly recommend them for insurance for your dog.
Insurer: Nationwide
By: Nancy