Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love this coverage.
So nice to know it is here when we need it. Our new puppy has needed frequent visits for shots and checkups and you all are fast at turning around claims. Thank you!
Insurer: Nationwide
By: Greg
Very good pet health insurance!
Having had animals for years I fully appreciate the need of having pet insurance. Thus, in 2013, after adopting a couple of kittens I started shopping for pet insurance. I came across HealthyPaws, did my research and decided to give them a try. Premiums were reasonable. A few years later one of the kitties died accidentally. HealthyPaws sent me a sympathy card, hand signed by the employees. At about the same time my remaining cat started developing chronic UTIs and skin infections, necessitating treatment every 2 months. I submitted claims to HealthyPaws, via an in-phone app and was pleasantly surprised how eassy the whole process was, time and again. The claims were adjusted within hours and the check on the way within a couple of days. Simple, curtious and no drama. No questions asked. Just very recently my cat had a surgery to fix the issue of chronic infections. She had to be hospitalized for 10 days but recovered very nicely. HealthyPaws did not disappoint. The invoice was paid at 90% rate, check sent within days and a nice letter inquiring about kitty's health was just recently received. Amazingly nice and humane service. wish my health insurance was so reasonable and accommodating! Thank you HealthyPaws!
Insurer: Healthy Paws
By: Joanna
I recommend Nationwide Pet Insurance to all my friends
It has been a difficult health year for my dog, but Nationwide has been there for me and made possibly difficult decisions easier.
Insurer: Nationwide
By: Patti
Best decision you can make for a furry family member.
This is the first pet I've ever had insurance for, and I'm glad I do. Our dog is part of our family and we want the best for him. Having this insurance has helped pay for his regular shots, prescription food, flea medications, much needed teeth cleaning, and other costs. If we didn't have the insurance it would have been a financial burden and we might have had to make some difficult choices about our dogs future. As he is getting older and is now requiring more consistent medications and veterinary visits, we are again so happy we chose to have insurance. Embrace is amazing with their very quick reimbursement. If I ever have questions or concerns regarding our claims or policy coverage, I can call or email and get a rapid response from a real live person. Embraces prices are reasonable and can fit any budget, since you can customize your coverage. I recommend embrace to anyone I can and will continue to do so. Keep up the great work!!!
Insurer: Embrace
By: Angelia
Awesome
Fast and easy process. Great to work with. Cares about your pet
Insurer: Nationwide
By: Sandie
Phone call I had
Your service is great and usually the phone people are too. The most recent call earlier this week was however not good. When I brought how good the reimbursement timing was very slow with my new vet (I moved this year from Bay Area to LA) and that the Vet is just not on top of it. Your employee jumped on it defending the VET and wouldn't let it, the more I tried to qualify the difference in Vet admin services with my previous equally- busy and long-time well known VET in a very upscale, demanding upscale town, the more she insisted on digging her heels in making excuses for the new Vet (that didn't really need any defending frankly), forgetting that I am the client and it's no her job to defend a vet that she doesn't know and where it's none of her business anyway. The whole exchange was very off-putting and strange...... and put a bad taste in my mouth around you guys ---- but I know you guys are great and have always been great for and to me and my pet, as well as with both my adult children and their many pets. This employee needs some coaching....
Insurer: Nationwide
By: stephanie
Very nice customer care
I had a problem and Jessica helped me out with very nice experience took care of matters in minutes. A++ care
Insurer: Trupanion
By: Michele
Excellent Customer Service
I have always had a great time with Trupanion, from getting a free month at the start to having the ease of direct billing. What set them apart was the great customer service I experienced. They were personable, professional, and made me feel like they cared about my request even though it was small. Also my wait was short and having the service open 24/7 helps with my very busy schedule.
Insurer: Trupanion Canada
By: Kristi
Improvement needed
Although I am very satisfied with your company, I do think it’s a crime that if you need additional information, none of your employees do it while reviewing a claim. All the information is ther to make a quick phone call. Instead the claim is denied for additional information needed bc it was missing and the consumer now waits another month to be reimbursed! Very frustrating and unnecessary.
Insurer: Nationwide
By: Sue
Thank God for Nationwide Pet Insurance
Excellent service.
Insurer: Nationwide
By: Joseph