Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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ASPCA pet insurance is A1 in my book!
ASPCA pet insurance has always had a friendly and helpful customer service. Summitting a claim with the phone app is so easy! I can take a sick pet to the vet knowing I will be able to give my dogs the help and meds they need. ASCPA paid for my pets trip to A&M when she was so sick. I always tell my friends Pet Insurance is something they need.
Insurer: ASPCA
By: janet
Difficulty with Claims
It sounds silly that I'm recommending this company to other pet owners, but I'm not even sure who else offers a program like this. I find the claim process incredibly tedious. I tried downloading VitusVet but can't use it because my veterinarian isn't on their list. I was unable to file claims via the desktop website because it won't let me select my pet from the drop-down (it's just blank and says "No pets listed." I have to file claims by printing out a form, filling it out, then scanning it and emailing it back to Nationwide. I signed up for electronic reimbursement, but this is just Chase Payments which isn't necessarily convenient. You are notified via email that there is money available, and you have a few days to "retrieve" your money before it disappears into the ether. I'm on top of my email, but it's just so inconvenient that this couldn't directly ACH into your account. I signed up for electronic reimbursement, I feel like that should serve as acknowledgement that I want the money deposited into a specific account, rather than having to retrieve it like Venmo. Given my challenges, I should probably answer my own question above and try to find another company that offers this for next year's services.
Insurer: Nationwide
By: Sahana
Thanks for the email asking me if my dog is feeling better after I sent a claim for her euthanasia!
How heartless are you?? I am waiting for reimbursement of claims in the thousands of dollars for 6 months now after trying to save my dog’s life. I have sent every record from her vet and I get an email after my pup lost her fight last week that says “We hope Molly is feeling better after seeing the vet recently. We're glad we could help out with the cost of the visit! All of us here at Nationwide® are rooting for Molly—because we think every pet deserves the best care possible.” What’s going on there? Are you even bothering to look at my claims that you have not paid since December? It’s June and this is heartbreaking. YOU ARE HEARTLESS
Insurer: Nationwide
By: Jennifer
good experiences so far
claims sent directly from my veterinarian avoids me unnecessary paperwork. Prompt reviews from the insurance company which agreed to cover my older (but healthy) pet.
Insurer: Nationwide
By: michele
Always very easy to work with
I have only good things to say about my experiences with Nationwide.
Insurer: Nationwide
By: Nancy
Overall, I am pleased with having chosen Nationwide to insure my dog, Stella.
Stella severely damaged her knee (equivalent to an ACL). The surgery was very expensive and true to their word Nationwide cover exactly as stated in my policy. I would have appreciated more transparency in the claims processing, however. Simply knowing they received the claim wasn't helpful when they took thirty days to process the first claim.
Insurer: Nationwide
By: Tracy
Outstanding service
I rarely write reviews but had to here because the service is really that good. The vetline is extremely helpful and the claim process is so incredibly easy and efficient.
Insurer: Nationwide
By: Pasquale
I would highly recommend VPI Pet Insurance!
I have had VPI Pet Insurance for many years and for multiple pets. They have always been consistent in paying my claims and there has never been any issue. I highly recommend VPI to any pet owner!
Insurer: Nationwide
By: Heather
Figo is the best
I absolutely love Figo, from the ease of the app to the quick turn around of claims and emails. I have referred Figo to friends and family.
Insurer: Figo
By: Theresa
Quick processing, easy to submit claims
Love the quick processing of claims and how easy it is to submit them
Insurer: Nationwide
By: Michele