Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I Am very satisfied with your service!
Whoever took care of my Claims they are very helpful! Thank you once again!
Insurer: Nationwide
By: Josephine
Thank You!
I can’t thank Nationwide enough for the peace of mind they’ve provided me. They’ve made it possible for me to get the best care available for my giant breed, and feel confident doing so. Knowing that Nationwide had my back when we had to take my Daniff in for emergency surgery allowed me to focus on my dog, and not the status of my savings account - and for that I am forever grateful! I will be a Nationwide Customer for life.
Insurer: Nationwide
By: Madeline
Thank you!
Thank you so much for helping us with our dog Hamilton's recent surgical issues. He is just a puppy and has had such a hard time. With all of the stress, it was so nice and such a relief to have so much help with the bills for this issue.
Insurer: Nationwide
By: Carrie
Very happy
So far I have been very happy with your service
Insurer: Nationwide
By: Susan
Great customer service
Great customer service. Fast claim approval.
Insurer: Pets Best
By: Alexys
Awesome
My male Fila Brasileiro developed an infection in his prostate and was feeling quite bad Was very worried about him and wanted the best and most thorough care possible . Trupanion really came though and covered 90% of a rather large bill and thus i was able to proceed with treatment confident that i could afford the best care for him at Encina Vet Hospital
Insurer: Trupanion
By: Mark
Huge SCAM!!!
I am canceling my plan after 5 years of paying so much money to this scam of a company! I signed up when my dog was just a year and a half years old after I read such great reviews online! I started out paying $74 per month for a plan with a $250 deductible and slowly payments kept increasing until I was paying over $85 per month when I submitted my first claim when my dog was suffering from an ear infection- my claim was denied, stating there were missing files from previous vet clinic records. I sent many emails, with more documents and tons of proof he never suffered from ear infections! I sent copies of every visit documented at both clinics, and continuously arguing and denying their statements that this was a pre-existing illness! I finally received a cheque for $48 on my $380+ in vet fees. As I was very upset and had argued my point as much as possible, I called considering to cancel my plan. They convinced me to increase my deductible and pay lower premiums/monthly fees. I now have a plan with a higher deductible, and my monthly fees began at $48 with the changes made, but has quickly increased to over $54 per month over the year and I just submitted a claim for an injury my dog suffered to his knee while running at the Dogpark. We paid over $850 for xrays and diagnostics and again they have denied this claim stating pre-existing degenerative causes - how is an injury a pre-existing illness you scammers?!?! They are basing this on a visit to the vet when my dog was stung by a bee when he was a year old but the vet we had gone to quickly assumed he needed X-rays to determine the cause for swelling/inflammation because he’s obviously an idiot too and I refused and asked only to give the dog an anti inflammatory and he was instantly better the next day and I could see the bee stinger and therefore not a reason to make this a preexisting degenerative disease issue. I’m so angry for allowing myself to be scammed for 4 years of premiums When i could have put that money in an investment that I would have been worth a lot more to be put towards all the vet bills to date . They denied my coverage based on bullshit and I am canceling so I won’t be giving these scammers another cent! If you’re looking for pet insurance, this is not the one to choose! Don’t believe the fake reviews claiming how great they are! Trupanion is a HUGE SCAM!!!
Insurer: Trupanion Canada
By: Tanina
Fast and easy
I am very happy to have my fur babies insured through figo. Easy to file claims, pay, receive reimbursement and I can even track the status of my claim.
Insurer: Figo
By: Diana
Pets Best is affordable, easy to understand and always delivers!
After having a dog treated at the emergency clinic and paying over $1500, I immediately started reviewing pet insurance. I called Pets Best, actually talked to a person right away, and decided to try them. That was three years ago. And all three of my dogs are covered by them. Every claim is easy to file online, is paid within days and is easy to understand. I even recommended my daughter to them for her two dogs. I highly recommend them for your furry family!
Insurer: Pets Best
By: Shawn