Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion Service Review
Our cockapoo has gastrointestinal issues and requires regular checkups and bloodwork. The service provided by Trupanion has been exceptional. Filing claims is very easy and a full explanation of claim calculation is always provided. Selecting Trupanion as our insurance provider has been one of the best decisions we have made! Thank you.
Insurer: Trupanion
By: Kim
Peace of Mind
I love having healthcare for my girl. It gives me such peace of mind knowing that I can give her the best possible care and not worry as much about the financial part. The claims are fast and easy, completely stress free. I'm very happy with Nationwide and if or when I get another pet I will 100% be insuring them with the company.
Insurer: Nationwide
By: Jessica
Quick & Efficient
Awesome. Fast & seamless process. Quick reimbursement with zero issues.
Insurer: Nationwide
By: Morgan
Claims take way too long to review
My claims for this particular dog took way too long to review. After the first review, they requested vet records (which they should've already received from my vet). Then I submitted the vet records and it still took another month to be reviewed again. Seriously rethinking whether I went with the right company.
Insurer: Nationwide
By: Virginia
Extremely thankful for Nationwides support
I couldn’t be more thankful for the support and care I have received. I am so thankful I finally got pet insurance and with Mack’s recent unexpected surgery, which caused so much upset, we are so thankful he is doing great, now. I am happy to have Nationwide on Mack’s side and ours. Thank you!
Insurer: Nationwide
By: Kristen
Give me peace of mind
I really appreciate the reliability of the insurance. I have never had an issue with a claim and I love the 24 hour hotline. It’s an excellent service.
Insurer: Nationwide
By: Carl
Professional, Prompt, Paid
You folks were very helpful in assisting me at a difficult time. Thank you.
Insurer: Nationwide
By: Geri
Peace of mind!
I have had to complete 2 claims since I purchased Nation Wide Insurance for Chase and found that in both cases it was very simple. I have had to deal with Customer Service once & the person I spoke with was very friendly and was able to rectify the situation within a matter of minutes and made the call very pleasant!
Insurer: Nationwide
By: Bridget
Excellent Customer Service
I had a scare with my fur baby. i had never filed a claim before and was very nervous and anxious about how to go about doing so. i called and the person was very gracious, kind and understanding. She took the information and i needed it to be approved that day which was very short notice but they got it done. i went to my vet and had her seen which turned out to be not as bad as i thought it was and in fact didn't need to file a clam. Which was a great thing. Thank goodness for that and Trupaion people for helping me through a stressful and trying time. As all pet parents know when your fur baby is sick there is nothing you won't do for them. I also appreciated the call back to see if she was o.k.
Insurer: Trupanion Canada
By: Laura
I love Nationwide
I love Nationwide insurance..they are fast with their claims..customer service is very helpful
Insurer: Pet Assure
By: Andrea