Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,297 total

Other Categories

Payment Experience 13,061

Claim Coverage 59,035

Customer Service 71,297

Price Satisfaction 21,029

Other 14,024

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61891 - 61900 of 71297 results

November 26, 2018

Pet Insurance Payments

I am very please with the way my claims for Rookie are processed. I really appreciate the option to have payments electronically credited to my account. The claims are being processed quickly and efficiently.

Insurer: Nationwide

By: Teresa

Useful

November 26, 2018

Easy to work with

So far it has been easy submitting the forms and I get feedback in a timely manner which makes my life so much easier. Thanks

Insurer: Nationwide

By: Linda

Useful

November 26, 2018

Your claims take too way long to process

I have had VPI for about 20 years and have been incredibly satisfied. However, I know your policy states claims can take up to a month, but when large vet bills are charged to a credit card, I need to pay that card with the money I receive back from insurance; or, I need to know in a more timely matter that a claim is ineligible for reimbursement so I can make other arrangements. Whenever I have had to make adjustments in my budget to save money, I never ever look to cut VPI- the coverage has been invaluable to me over the years, but improving your turnaround time is something that really needs to happen. I do commend you for the recent option of linking my account with Chase. I am very happy to receive those reimbursements a lot quicker through electronic transfer, but please do something to improve the turnaround time on claims! Regards- Catherine Strull

Insurer: Nationwide

By: Cathy

Useful

November 26, 2018

I wouldn't use any other pet insurance.

Our dog Ruby had a stroke of bad luck one week. Ruby was attacked at our local dog park and had a few bite wounds; she also was running in the woods with us and cut open her leg on a stick. I can't imagine what we would have done without Nationwide. Their app is so easy to use and I was able to submit our claims the same day Ruby went to the vet. They make it so easy and I love that Nationwide even checked in to see how Ruby was doing! Thank you for being so easy to use, friendly, cost-effective, and caring. We even have Nationwide for our two guinea pigs!

Insurer: Nationwide

By: Morgan

Useful