Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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It's Good to Have Pet Insurance
I have had pet insurance ever since my mixed breed part rottweiler got osteosarcoma in her front right leg. She had to have it amputated, and went through chemo only to then have either a blood clot or stroke paralyze her rear end. We had no choice but to euthanize her. This was after spending over $10,000 out of pocket. Now that my two dogs are older they are having some issues and even though it gets more expensive as they age it is worth it to me. My brittany had to have CCL surgery which costs around $3800 but I only had to pay 10%. This insurance is one of thee best for what they cover and I have done extensive research on all the available ones out there. They cover dental and heartworm prevention which is a big plus.
Insurer: Nationwide
By: Linda
Solid and Dependable
I’ve had Healthy Paws insurance for about a year and a half for my cat. It’s been a great experience so far. Although my cat is young and healthy, he’s had some random occurrences—a parasite and now a hurt leg. Particularly with this leg issue, it’s been ongoing and thank god I have Healthy Paws. They’ve been seamlessly covering all the meds and tests and vet visits, etc. Its a huge relief to feel like I have a partner who is holding up their end of the deal during this time when I need them.
Insurer: Healthy Paws
By: Kristin
Couldn’t have kept dog going without this insurance
I had a lab named Jackson who sadly suffered medical issues from the day I brought him home. Considering his medical issues increased as his life continued, I can honestly say that without this pet insurance I’m sure I would not have been able to do all that was necessary to keep him alive, healthy and happy. Financially I would not have been able. Instead, Jackson had all the tests, medications and treatments necessary to keep him active and happy until we finally hit that condition that couldn’t be treated successfully. I am so thankful that I was able to have over 10 yrs with a lab I could’ve had to say goodbye to so much sooner had it not been for Nationwide. Their customer support was always caring, courteous and compassionate. I am forever thankful.
Insurer: Nationwide
By: Marsha
Haven't Let Me Down Yet!
I am really impressed with the way each claim has been evaluated and paid but wish they were more current and timely in their processes. It would be nice to be able to file a claim from their website instead of a third party app but overall I am grateful for this service and tell everyone I know how valuable it has been and the peace of mind that it provides my family.
Insurer: Nationwide
By: Danielle
Easy!
I've had an easy time making my claims for Ruffio with you! You've been most helpful!
Insurer: Nationwide
By: Jennifer
Convenient and easy
It was really easy to file the claim using the mobile app. While the processing time could be improved a bit. overall experience was really good. Accepting payments is easier too. You don't have to wait for the check in the mail, you can accept online payments.
Insurer: Nationwide
By: Sujay
Awesome
The underwriters reviewed Luigi’s case and a thorough and professional manner and really provided excellent coverage for his gastrointestinal problem as well as his prior surgery this year. They truly went above and beyond and we are very appreciative. We have recommended nationwide to every pet owner we encounter
Insurer: Nationwide
By: Lucia
hate the high deductibles, but love the peace of mind.
same opinion as above
Insurer: Nationwide
By: Christine
Nationwide is the BEST Pet Insurance EVER!
Chloe has been a sick little pup from the beginning, starting with worms. She has two bad knees that I'm trying to hold off getting on operation on, digestive issues that give her diarrhea and make her throw-up. She also has anxiety issues. But every time we take her to the vet, I know I won't have to worry about hassles with her insurance. Nationwide's claim's team has been excellent. I upload the bill and explanation of service and I immediately receive a confirmation email. A few weeks later I receive an email to obtain a status on my claim and the next thing I know, there's a check in my mailbox. With all the health issues I have to worry about with Chloe, it's sure nice to know I don't have to worry about the insurance.
Insurer: Nationwide
By: Lisa