Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The best pet insurance I have ever had. (I have had many)!
Throughout the years I have used numerous pet insurance companies. Nationwide is by far the best! Claims are reviewed and processed rapidly. The easy online process streamlines everything for the pet owner. I appreciate the caring customer service in the rare occasion that I have to call in.
Insurer: Nationwide
By: Charlotte
I regret switching to Embrace from Pets Best
I submitted my first two claims ever with Embrace and had a terrible customer experience. The mere act of submitting was confusing in and of itself. After I searched the website to find a claim form that is required with every submission, I had to utilize the chat system because the form is confusion - does not provide clear direction. It uses words like "my pet" which made me think the form must be filled out by the pet owner, but, after chatting, I learned that it must be filled out by the vet. So, my vet fills out and submits the forms. I ask about status after a week or so and so they called Embrace. They said that Embrace said they needed more information, when, in fact, they did not. Apparently this is a go-to statement because they assume receiving incomplete work. I learned that they *did* need more information but from another vet (the 24/7 emergency vet) and they took their good old time getting the paperwork from them. I had been waiting for over a month. If they cared about customer service, they would have nagged at the emergency vet until they received the paperwork because I'm Embrace's client and they should want to provide for their clients. When reached out to Embrace demanding a status update, I got the backhanded apology where they cited their policy to me. I realize you have a policy to follow for first-time claims but your lack of urgency created a very frustrating experience for me. I wasn't informed with progress updates and had to reach out to my vet several times. Thank goodness for the vet who did a lot of the work coordinating. One month and 15 days later, I received partial payment. Now I'm stuck with Embrace because my cat now has a pre-existing condition. I HIGHLY RECOMMEND AGAINST USING EMBRACE!
Insurer: Embrace
By: Lindsay
First claim for reimbursement went smoothly
Filed for my first reimbursement and was pleasantly surprised how smoothly it went.
Insurer: Nationwide
By: Jeff
Clear and concise!
This is the first time I've acquired pet insurance for my fur baby and it has been a pleasure. Every document is clear as to why it why not the claim was covered. I'm happy to continue using Nationwide as the carrier for Eli!
Insurer: Nationwide
By: Emily
Top Notch Company
You guys are the best... I have three pets (My kids) I insured with you and every time that I had to file a claim - the response time of payment was not extremely fast without any issues! I thank you guys so much, as do my “Kids”!!!
Insurer: Nationwide
By: Mario
My boy wouldn’t be alive without Nationwide
We had had insurance on my pup for a few years and only within the past year did we actually have to utilize it. He is my first dog and he is my everything so when he got a cancerous tumor and subsequent tumors, I wanted to do everything I could to get him the best treatment possible. Having nationwide allowed me to do that! I was able to do what I could to treat him instead of just giving up on him because of cost. I don’t know what I would have done if I hadn’t enrolled him. Thank you for your timeliness in filing my claims, your compassion in answering my questions...I know I had a lot of them!...and for allowing me to get the best possible care for my boy, you’ve literally saved his life for me!
Insurer: Nationwide
By: Natalia
Great insurance. Paid for nearly all Axel's surgery for a broken leg. He's doing great. Thanks NW!!
My little 2 lb Yorkie fell and broke his elbow. My Vet had to refer me to Birmingham to a specialist. We had to travel over a hundred miles four times. His leg is as good as new now. Nationwide took care of the bills and we are so greatful to have NW. I have five Yorkies, and have health insurance on all five. Two of my Yorkies are rescues. Thanks Nationwide Pet Insurance. I've been with you for years and you always come through for my babies.
Insurer: Nationwide
By: Cleo
I have always been satisfied with service for all of our dogs.
All pets have been well serviced.
Insurer: Nationwide
By: Richard
Satisfied Pet Owner
We have been using Nationwide for our 2 pups Myles 5yrs old and Cooper 1yr old. NationWide has been great for us. Submitting claims is very easy and their response time is quick. We are happy to have Nationwide
Insurer: Nationwide
By: Karen
Pet insurance
I am very happy with nationwide pet insurance. They have been wonderful from submitting my claims to pay them.
Insurer: Nationwide
By: Nancy