Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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I recommend Trupanion to all my friends and family
Our young and previously healthy aussie somehow got AKI and we ended up being referred to the top vet dialysis hospital in the southeast at University of Florida. We were told it could save his life, but would be prohibitively expensive for us as a family. Once we confirmed his chances of survival with good quality of life would be possible, we had to decide between paying for it or putting down our beautiful dog. I called Trupanion there in the hospital on a Sunday and they confirmed it would be covered and we even got an email that day to confirm. Now that our dog is back home with us for Christmas a slowly improving, we are also greatly relieved that our massive claim has been paid according to the policy and additional charges relating to his condition should be paid as well. I wish human insurance was this good - and this fast!! The best part is that every single person I spoke with or chatted online with at Trupanion was kind, able to help me with all my questions and compassionate. I have already recommended Trupanion to all of my friends.
Insurer: Trupanion
By: Stephanie
Very grateful our vet recommended Trupanion
Our puppy was not a healthy one for the first year and a half. She was constantly experiencing diarrhea and urinary tract infections. She was constantly on antibiotics and having visits with the vet. During that time period, Trupanion paid over $2000.00 for our bills. I don't know what we would have done without them. Belle s health has stabilized through diet and probiotics, the probiotics still being financially supported by Trupanion. Communication either written or on the phone is always a positive and supportive experience. I am very grateful that our vet recommended Trupanion when we first took Belle in when she was ten weeks old. Trupanion has been a lifesaver.
Insurer: Trupanion
By: Marianne
Great interactions
To date, any time I have spoken with Trupanion representatives (Jennifer and Rhonda), I have found them to be polite, helpful, and very knowledgeable.
Insurer: Trupanion
By: Margaret
Customer Service was just wonderful
Customer Service was just wonderful, empathetic, and patient. Angela was also very competent.
Insurer: Trupanion
By: Eden
When our puppy got really sick
When our puppy got really sick, the hospital dealt directly with Trupanion, and we didn't need to worry about submitting the first invoice. We Don't want to think about how we would have managed the hospital bill without the help of Trupanion. And when you are worried about your sick pet, you Don't want to worry about making a decision based on finances. We submitted our other invoices, it was super easy. The staff was very helpful when we had questions. I recommend Trupanion to anyone who loves their pet!
Insurer: Trupanion
By: Marie-France
Simply amazing!
Reps always very helpful and always get back to me right away when I have questions or concerns! We placed a claim a few years back I got my money back within 1 week which was amazing !
Insurer: Trupanion
By: Cathy
it was very easy
it was very easy to send in my claims forms, they sent emails for each claim with explanation of what was covered, what wasn t, what was applied to my deductible and how much i would receive back. That s very helpful! I received my checks very quickly. Thanks
Insurer: Trupanion
By: Karen
Trupanion has been a lifesaver
Our puppy was not a healthy one for the first year and a half. She was constantly experiencing diarrhea and urinary tract infections. She was constantly on antibiotics and having visits with the vet. During that time period, Trupanion paid over $2000.00 for our bills. I don't know what we would have done without them. Belle s health has stabilized through diet and probiotics, the probiotics still being financially supported by Trupanion. Communication either written or on the phone is always a positive and supportive experience. I am very grateful that our vet recommended Trupanion when we first took Belle in when she was ten weeks old. Trupanion has been a lifesaver.
Insurer: Trupanion
By: Marianne
I recommend Trupanion
Our young and previously healthy aussie somehow got AKI and we ended up being referred to the top vet dialysis hospital in the southeast at University of Florida. We were told it could save his life, but would be prohibitively expensive for us as a family. Once we confirmed his chances of survival with good quality of life would be possible, we had to decide between paying for it or putting down our beautiful dog. I called Trupanion there in the hospital on a Sunday and they confirmed it would be covered and we even got an email that day to confirm. Now that our dog is back home with us for Christmas a slowly improving, we are also greatly relieved that our massive claim has been paid according to the policy and additional charges relating to his condition should be paid as well. I wish human insurance was this good - and this fast!! The best part is that every single person I spoke with or chatted online with at Trupanion was kind, able to help me with all my questions and compassionate. I have already recommended Trupanion to all of my friends.
Insurer: Trupanion
By: Stephanie
Molly Follow-up
Very pleased with the insurance. claims are easy to process and payments are timely. Enjoy direct deposit option with funds. Overall a good policy for maintain our pets health.
Insurer: Nationwide
By: Dennis