Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Insurance as it should be
I've submitted several claims for my dog over the past two years of his life and I have not once has an eyelash batted at a claim. I submit it through the app, get confirmation that they're looking at it and the response is way under 30 days and the coverage is what my plan says. I highly recommend this company especially after hearing so many horror stories from friends that have other insurances.
Insurer: Nationwide
By: Rima
Lifesaver
Our decision to rush our pet to the Emergency in the middle of the night was truly a lifesaver for our pet having not to worry about the finances at a time when we could not afford that option. Because we have Nationwide covering our backs, we would not have thought otherwise and it turned out to be a lifesaver for our beloved family member. Thank you Nationwide for the excellent support and ease of the claim process. We never would have thought that emergency could come at the wrong time and at the worst financial situation but there you were covering us when we needed it most. Thank You!
Insurer: Nationwide
By: Dodjie
Fantastic Insurance
Very good people. The pay you in great amount of time. In other words they don’t drag their feet. 🥰
Insurer: Nationwide
By: Shirley
Rude customer service and process for claims is slow and archaic
takes an average of 30 days to process claims, the website does not provide any added value when trying to look up claims from last month and very snotty representatives when i call asking questions. i am so sorry to be a bother, guess i need to take my business elsewhere.
Insurer: Nationwide
By: Kimberly
Great Claims Experience
Great experience with ASPCA. It's very simple to submit claims online, and their turnaround time is very quick.
Insurer: ASPCA
By: Justin
Excellent
What wonderful people in this Company. So kind and personal They process check in timely fashion. They supply all your needs
Insurer: Nationwide
By: Vera
Excellent!
Nationwide team, thank you so much for being so prompt and always available. Hank is very lucky to have you as his insurance company.
Insurer: Nationwide
By: JUSTYNA
Service is always great!
Excellent product and excellent service both regarding claims and the Vet hotline (which I have used several times).
Insurer: Nationwide
By: John
YOU'RE ALWAYS THERE TO HELP
We have been policy holders for many years. Rufus is our third dog to benefit from your coverage. He is recovering from some problems that excellent care provided with your assistance is helping him a lot. We continue to thank you, and recommend your company to our friends.
Insurer: Nationwide
By: Robert
My Yorkie had knee surgery on June 11 still cannot get someone on the phone or return an email after submitting all invoices . V
I am reluctant to leave this review, but this cannot be the best pet insurance company or else it is a sad state of affairs. They don't do anything that could be considered good customer service, nothing.
Insurer: Healthy Paws
By: Thomas