Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Kind and helpful
Every time I've called with questions or concerns, every representative has been very kind and helpful. My claims are typically processed very quickly and I see the funds back in my bank account within a few days. I don't know what I'd have done without Trupanion ”they've covered 2 torn CCL surgeries for my dog as well as a third surgery arising from a complication from the initial TPLO. The surgeries and physical therapy have cost just shy of $15,000 so I'm very, very pleased with Trupanion's coverage and customer service.
Insurer: Trupanion
By: Christa
Knowledgeable and professional
Alice was a great help and so fun to speak with about my questions. She gave me all the answers I needed. Very knowledgeable and professional!!
Insurer: Trupanion
By: Maria
Very helpful.
Very helpful. Kept promises and responded quickly. Love your service and will recommend!
Insurer: Trupanion
By: David
Great customer service.
Great customer service. Affordable pet insurance. Easy to use web site for filing claims and very fast payments.
Insurer: Trupanion
By: Kimberly
Very helpful regarding my claim.
Very helpful regarding my claim. Explained what I need to do to get the claim recognized as part of the ongoing problem
Insurer: Trupanion
By: Judy
Always fast courteous service.
Always fast courteous service. Trupanion gives me peace of mind and keeps my cats happy and healthy!
Insurer: Trupanion
By: Marla
Thank you for your letter
I called talk to you about mugsy dental found out what I needed to do had the work done files sent claim in week later got paid. Very quick and helpful. Thank you for your letter of concern of how our dog is doing
Insurer: Trupanion
By: Lynnae
Easy to submit.
Easy to submit. I was hoping that my vet was an express client, I would not have to submit forms myself though.
Insurer: Trupanion
By: Nelson