Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Paid for itself within a week of my policy being active
Right after her policy became active, our beagle had a blockage in her stomach which required her to be hospitalized/monitored for a few days. Knowing that we had nationwide made me feel confident in ensuring she had the best care regardless of cost. My biggest fear in purchasing health insurance was that agencies would skirt around assuming the costs, but almost everything on her bill was covered. I wish we had more communication during the review process, but once we were informed about which expenses were reimbursed we were quickly paid. The entire review process/payment took about 5 weeks.
Insurer: Nationwide
By: Justine
Great insurance policy but..........
Great coverage and no hassle insurance payments via electronic deposit....however the time to process payments has drastically gone up, customer service provides scripted responses that no update for payments can be provided till 30 days are over, now the payments take 30 days, at least to come in.
Insurer: Nationwide
By: arjun
Very impressed and happy with Pets Best
I've only had the insurance a little over a week and already used the wellness plan for a neutering, microchip and heartworm test. They reimbursed me with the exact amounts the plan described, through direct deposit in 3 business days. The Pets Best iPhone app works great. I did everything within the app, I submitted my claim, added my dogs photo, and you can update any pet or owner info with it. So far I'm very happy with the insurance.
Insurer: Pets Best
By: Mike
feel secured, confident
Best insurance out there. It's nice to know that one thing I don't have to worry about when one of my pets need medical attention, is Knowing that I have a good company to take care of the burden and help me threw any hard decisions. I'm glad I have ASPCA insurance. I have told many friends and family that this is the best one out there And they agree!
Insurer: ASPCA
By: diana
Everything was done very professionally
Everything was done very professionally and promptly great service
Insurer: Trupanion
By: Santo
Everything was so fast and easy.
Everything was so fast and easy. I have already recommended Trupanion to many of my friends.
Insurer: Trupanion
By: Michelle
Trupanion delivers on their promises
Trupanion delivers on their promises and protects your pets the way that you would expect them to. Their response prompt and on point.
Insurer: Trupanion
By: Melissa
Trupanion is reliable.
Trupanion is reliable. They helped me quickly and provided excellent coverage for the treatment my vet thought was best for Narvi’s cancer. At the end, they were quick and compassionate.
Insurer: Trupanion
By: Jennifer
An absolutely, surprisingly pain-free experience.
An absolutely, surprisingly pain-free experience. And may I add...a quick claim reimbursement. We jumped through zero hoops during the claims process. Granted, we were required to provide thorough records and medical resources for our dog, but once completed, we didn't hear from Trupanion again until a deposit was made to our banking account. A definite win having Trupanion coverage.
Insurer: Trupanion
By: DEAN