Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent customer service
Very helpful & understanding Excellent customer service
Insurer: AKC
By: Sophia
Kind customer service
The pet insurance specialists are always so helpful and kind! I am very appreciative of this each time I call, and each time I know I need to call. I have no anxiety about having to call because I know I will be treated with respect and kindness
Insurer: AKC
By: Laurie
The process was very easy
The process was very easy to understand and the people that led me through it were very kind and efficient.
Insurer: Trupanion
By: Kelly
Exceptional customer service
There was some confusion about my claim and the woman I talked to on the phone was so helpful and kind. It truly made my day. Thank you.
Insurer: Trupanion
By: Misty
Trupanian was great to deal with
Bladder stones in our yorkie for the 3rd time. Trupanian was great to deal with again.
Insurer: Trupanion
By: Kathy
Trupanion has always been fair courteous
Trupanion has always been fair, courteous and prompt in reimbursing me directly into my bank account.
Insurer: Trupanion
By: Joanne
Speedy process
I am always very impressed by the speedy process and efficiency of the team! Thank you!
Insurer: Pets Best
By: Laurence
Trupanian was great to deal with again.
Bladder stones in our yorkie for the 3rd time. Trupanian was great to deal with again.
Insurer: Trupanion
By: Kathy