Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thanks for Giving Us Peace of Mind
We have submitted several claim for our dog, as he has year round atopic dermatitis. He also recently broke and tooth and had to have surgery. Without VPI, we would not be able to keep him on his needed allergy pills or afford emergencies, like his broken tooth!
Insurer: Nationwide
By: ANGELA
Superb!!
I had to submit 37 pages of Roxie's medical history for a year, and write the account number on each and every page, which was kind of a pain, but once the records were submitted I was very pleased at how quickly they paid off. The breakdown of what they paid, and what they didn't pay was very easy to read. I would highly recommend this company.
Insurer: ASPCA
By: Cindy
Good service and timely payment
Good service timely repayment
Insurer: Nationwide
By: Donna
Excellent service from start to finish. :)
I can't stop telling people how happy I am with this insurance. I am not an easy person to please, I have high standards in myself so I expect the same, but too often I am disappointed. Not in this case happy happy happy and so is Rosie.
Insurer: Nationwide
By: Barry
The claims process is easy and the coverage is great.
Every time I’ve submitted a review, it’s processed in a timely manner. The explanation of coverage is clear and the benefits/coverage is really great. I can’t believe I ever went with our pet insurance.
Insurer: Nationwide
By: Ashley
nationwide is the best.
i've insured joey with nationwide for at least 10 years, maybe more, and have never been disappointed.
Insurer: Nationwide
By: susan
Mostly satisfactory but wish reimbursement was more
Customer service was good, ease of filing claims good, response and turn around time of reimbursement was very good, my only complaint was I wish more was covered, I had to spend near $4000 from several visits and procedures, and about $2000 was covered so obviously I wish more was covered and there is a possibility I will have more claims....overall my dog coco is healed from one thing and doing better from a foreign object in throat that caused inflammation and mucus discharge, and will soon begin treating Cushing disease
Insurer: Nationwide
By: Mark
Awesome coverage!
So thankful for Nationwide Pet Insurance! They are fantastic in claims processing & followed up on my pet. Thank you for giving me peace of mind so that I csn provide great vet care for my dogs!
Insurer: Nationwide
By: Gisela
Back to feeling great
Quick reimbursement for the vet visit. Appreciate the online portal. It's easy access and understand.
Insurer: Nationwide
By: Ashley
The best
I've been with Nationwide (previously VPI) about 18 years and they have NEVER let me down. Obstructions, knee surgeries, injuries, epilepsy, cancer.... they have covered it all. I will never go with another company.
Insurer: Nationwide
By: Lynn