Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pleasant, helpful
Answered all my questions whenever I called concerning my coverage
Insurer: Nationwide
By: Rosemary
I am thankful I did not have to make a decision about my pet's care and treatment based on cost.
VetHelpline is amazing. I had my pups who had ingested Naproxen in the ER within 2 hours thanks for the toxicologist.
Insurer: Nationwide
By: Beth
Every Dog Owner Needs Pet Insurance!
I'm so glad Tucker has this insurance. Thanks for checking up on him.
Insurer: Nationwide
By: Katherine
Pet insurance you can count on!
This pet insurance has definitely been worth it. I appreciate how quickly and easily my claims are processed. The customer service is always friendly and helpful as well. I'm so glad I decided to get Nationwide pet insurance for my little dog!
Insurer: Nationwide
By: Tiffany
And I thought I shouldn't have gotten Pet Insurance
I would be on the streets now if I hadn't had Nation Wide Pet Insurance! My beautiful Zainah was hit by a car on March 13th. She broke both of her front legs---I have had the most extraordinary vet care, they have submitted the insurance claims, and nationwide has been responsive when they called wiht some questions. The customer service provided by Josh Clark had been superior. My only requests for improvement: 1) payments take a long time to get to me:) 2) The statements do NOT name the provider who submitted the claim.. In my case I have had to go to Ventura for most of Zainah's care; howver have had to take her to the local vet a few times. It is difficult to know which claim is from whom. Please see if the provider's name can be included on the statements. Thank you nationwide! And I have referred 5 people to you so far. Claudia Crawford
Insurer: Nationwide
By: Claudia
Keeps you in the loop
I liked that you sent out an update email informing why the processing was taking long. It's nice to be kept in the loop. Thank you!
Insurer: Pets Best
By: Erica
Pets Best is very fast
Pets Best is very fast and efficient. I love dealing with Pets Best. I never have any problems getting care for my pets.
Insurer: Pets Best
By: Martha
Much appreciated
I receive an email telling me that it is taking longer than expected to process claim. That is unusual to me but very much appreciated.
Insurer: Pets Best
By: Nancy