Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Trupanion has paid for itself 10 times over already!
This might be long winded, but I just want to tell a few examples of how great my experience has been so far with trupanion. I have done alot of research before getting insurance for bear, and trupanion came out on top by far in every aspect. By the age of 6 months, my rottweiler needed double TPLO surgery at a cost of $14,000 and trupanion was there to cover 90% no questions asked. Also, my parents put insurance on their older mixed breed who was 9 at the time of coverage, and about 3 months after insuring him they found out he had hemangiosarcoma when his spleen had ruptured suddenly when they brought him to the emergency vet. Trupanion was willing to pay for a $6000 emergency surgery at a moments notice, and the claim had been accepted within 10 minutes of the vet calling them! Most of the bad reviews I have read, I believe, are due to people not actually reading their policies and maybe not understanding what pre-existing really means, or not understanding that a condition may be covered but you are going to pay full price until your deductible is satisfied (just my opinion, sorry). Trupanion has been a life saver for us.
Insurer: Trupanion Canada
By: LD
Thank you for the excellent coverage
Thank you for the excellent coverage Dexter received I have recommended you to friends, one particularly that I'm sure is going to look into coverage for her pet��You made a stressful situation less stressful
Insurer: Trupanion
By: Laura
Could NOT Be MORE PLEASED
I Could NOT Be MORE PLEASED With The AWESOME EASE and IMMEDIATE CLAIM PAYMENT! If I didn't Experience It Myself... I Would Not Believe It! Thank You TRUPANION For OUTSTANDING SERVICE...AS PROMISED~
Insurer: Trupanion
By: Judith
Customer Service was great
Customer Service was great to talk to and did everything I needed.
Insurer: Trupanion
By: Kayla
Heartfelt service
Honest, heartfelt service given to me by Trupanion's employee.
Insurer: Trupanion
By: Carol
Its always great experience
Its always great experience, made everything easy and accessible and staff is very helpful.
Insurer: Trupanion
By: Susie
Customer Service was friendly
Customer Service was friendly, professional, and took the time to explain things to me.
Insurer: Trupanion
By: Nancy
Patrick Was pleasant and very helpful!
Patrick Was pleasant and very helpful! He was knowledgeable and made things very easy.
Insurer: Trupanion
By: Kim