Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws provides the best piece of mind!
Healthy Paws Insurance has been the biggest piece of mind! This pet insurance company is outstanding, and I have recommended it to all of my friends and family! Our dog Dolley has had some issues with allergies, and some high kidney levels, and Healthy Paws has been a breeze to work with. We take a picture on our phone of our bill, and Healthy Paws gets a check to us super quickly! We have never had an issue, and their customer service is outstanding. Thank you Healthy Paws for helping us to give our sweet Dolley the best possible vet care!
Insurer: Healthy Paws
By: Elizabeth
Prompt and efficient
I've found Nationwide to be very prompt and efficient at claims processing. I had some difficulty with submitting claims via email as I continued to receive notice that they couldn't be read but since I've begun using Vitus Vet to submit everything has been even easier. I hope my relationship with Nationwide continues to be so effortless as my girl moves into her senior years.
Insurer: Nationwide
By: Christy
We Love Healthy Paws
We have been with Healthy Paws for years and love them! I cannot say enough good things about our experience from singing up to being reimbursed for claims.
Insurer: Healthy Paws
By: Aprile
Easy claims
Its my first dog and I didn't know which insurance to take. The website was easy to navigate and understand policies. The best part was the claims are pretty easy,. Better than person insurance companies 😀
Insurer: Nationwide
By: SRINIVAS
Long time VPI Pet Insurance customer (15+ years) comments on the Nationwide takeover of VPI
Well since you asked. We have had numerous pets covered by VPI over the years. We have also, unfortunately, submitted many claims over the years with VPI. VPI staff was always available and helpful when we had issues or questions regarding a claim, and claims were paid promptly. We recently moved to Reno, Nevada, where we adopted 2 young cats from the Reno Humane Society, to “warm” our new house. Fonzie (aka Dragos) was one of those kittens. Fonzie was a year old when we got him in May of this year. Unfortunately shelter animals do not come with a “medical history” printout. So when Fonzie got sick in June and had to stay with the vet for a few days we had no idea what it could be. His diagnosis was a fever of unknown origin and he would have died without treatment. Having had numerous dealings with the old VIP staff we confidently submitted our claim. You can imagine our shock when his claim was denied. What the heck? We called and were told that his medical history was required plus copies of his treatment records. We explained he was a shelter kitty and we had no records. This went on for a few months back and forth, call VPI, send records, call VPI send records. I think we sent his records via all available methods, email, fax and UPSP. The months slipped by, I called or emailed every couple of weeks to try and resolve the issue. Finally we got a letter in November (I think) letting us know our case was under review. Finally almost 6 months to the day we received our payment for his claim, Merry Christmas to us. In general the staff we encountered were very pleasant and I sincerely believe they wanted to help. Unfortunately I felt that they were working from a script and could not think outside the box to negotiate the claim. Shelter kitty=no medical records or history? Shelter kitty Dragos=Fonzie as named by his new family. However, I do remain a loyal customer and I will recommend your services and I thank everyone we have worked with on Fonzie’s claim. I don’t know what the problem was with Nationwide VPI and I hope you have gotten all the bugs out. We have 6 pets and remain loyal customers even though we had a rough patch with Fonzie and his claim. I continue to recommend to all my friends and acquaintances that they insure their pets, its just the smart thing to do.
Insurer: Nationwide
By: Debbie
Shoemaker's Trupanion
We are so very thankful for the insurance Trupanion for allowing us to take such excellent care of our pets. Dakota was just attacked by a much larger dog and is recovering from horrendous injuries. It will be a few weeks before we know if his eye can be saved from the injury inflicted. Thanks to Trupanion for helping us take care of him during this.
Insurer: Trupanion
By: Lisa/Judy
The best pet insurance you can get
There’s a reason Healthy Paws is rated highly in terms of customer service. My dog has been insured with Healthy Paws since 2014. First off, the premium did not increase for almost 5 years. This year was the first hike in the premium and it was only a few bucks more (trust me – the price is still very worth it for their customer service). My dog was diagnosed with a bladder infection and stones on December 1st with a scheduled surgery on December 4th. The claim was filed on December 5th and I received a reimbursement check in less than a week. The total for the surgery was $3,000 and the only documents they asked for was the health history of my dog. They even sent a follow up email to check up on her! Little things like that really make me appreciate Healthy Paws. Purrrfect customer service and quick to reimburse claims.
Insurer: Healthy Paws
By: Stanley
Easy
I love how easy it is to file and check on claims. Always have had great experiences with customer service.
Insurer: ASPCA
By: Tanya
I can’t live w/out this insurance for my animals
I searched many insurance company before I decided to go with Nationwide. Their customer service employees are extremely helpful and courteous. Claims take less than a month; most of the time is just a couple of weeks.
Insurer: Nationwide
By: Alicia
Overall service from Nationwide
I have had Nationwide pet insurance for 2 years now. The process for submitting claims is super easy. Checks are received quickly. I am very happy with my coverage!!
Insurer: Nationwide
By: JEFF