Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Responsive
Embracers I speak to and email are helpful in getting Veterinary invoices to complete claims.
Insurer: Embrace
By: Eric
Arna's illness
My little life saver, Arna, is still on the way to recovery. You more than likly already how a pet parent can be over whelmed, when their love one is sick. I was very impressed how fast the claim was processed, thank you. I have been promoting you to all of my co-workers how great you are. I am so thankful for you, as there is no stress on how I am going to pay. Arna goes every where I go but to work, so she is exposed to everything and you just never know... The only thing I wish is you would mail the magazine in stead of email, as I can then also share with my co-workers. We do not always have the time to read our emails and we cannot get them to print. The magazine delivered to the home is quite a bit nicer
Insurer: Nationwide
By: Juanita
Best dog insurance out there
I am very pleased with Nationwide and can truly say that I was unhappy with my former insurer. Nationwide keeps you informed through emails of various ways to take care of your pet. They are very helpful when I had to file a claim for Chloe and it was completed quickly. I couldn't be more pleased.
Insurer: Nationwide
By: JOHN
Nationwide makes tough times easier!
My 2 year old great dane severed a tendon and artery in his leg over a year ago. We have had a series of infections and several surgeries to deal with over the past year. He even contracted a super bug! It is almost all healed now, he has full function of his leg and Natonwide has been beside us all the way. Great vets and good insurance are the best combination! Thank you Nationwide!
Insurer: Nationwide
By: Charlene
Doing great.
Our dog has been a client of Nationwide for four years plus now. They have always done right by him. I certainly can highly recommend Nationwide for any of your dog’s insurance needs.
Insurer: Nationwide
By: AJ
Kudos!
Excellent proficient assistance! Kudos
Insurer: AKC
By: Scot
Customer service always patient and courteous!
They answered all questions, were patient and courteous!
Insurer: Trupanion
By: Philip
Outstanding
Outstanding company, personnel and website.
Insurer: Pets Best
By: Terry
Thank Goodness we had help.
We researched everything before we purchased our Labrador puppy so we felt happy we had a good sound dog. We didn't count on her swallowing a milk frother which had to be surgically removed, nor did we know a dog could get meningitis and have to be hospitalized, nor did we know we had mushrooms on our 2 l/3 acres that she would eat and become so ill we had to rush her to an emergency hospital. Of course there were numerous bladder infections. Having a puppy has been a real challenge, but thanks to Nationwide Insurance we have faced every medical issue and conquered each one. We plan to have a very large first birthday party for her in a couple months and if we could, we would invite all the Nationwide people to come since they helped us keep her healthy her first year!! Nationwide really is on your side!!
Insurer: Nationwide
By: Patricia
The best choice we ever made (well, after getting our pup, of course)
Nationwide pet insurance offered us the level of care we were looking for with our pup - which was not only to be covered in times of illness and emergency, but also to help us cover the preventative expenses like flea and tick control and vaccinations, which can really add up over the course of a year and which are imperative to proper pet health care. Our goal is that our boy should not get sick or hurt in the first place if we are doing our best as pet-parents, and so we really do enjoy the benefits of the 'whole pet with wellness' plan. And of course, it gives us great peace of mind that when illness and emergnecy does come knocking, Nationwide will be there to see us through that as well. We have always had a very smooth claims process and received a competitive reimbursement in a short time frame. We have been happy customers and will definitely be renewing our dog's care plan this year
Insurer: Nationwide
By: Tessa